Insurance specialists Caravan Guard, incorporating Leisuredays, are celebrating after winning a top insurance award for consistently high levels of customer service and satisfaction.
The Halifax-based company collected the Customer Service Award at the 2018 UK Broker Awards – the leading platform for national recognition within the insurance broker market.
Judges said Caravan Guard was always to looking to improve and had the desire to provide genuine customer service.
Managing Director, Ryan Wilby, said he was absolutely thrilled the company had been recognised in the industry for delivering excellent customer service and satisfaction.
“Brilliant customer experiences is one of our company values and our whole team is absolutely passionate about delivering exceptional service to all of our customers,” he said. “It’s fantastic to have everyone’s efforts and excellence recognised with this accolade.
“Our claimants are extremely satisfied, rating their overall experience of our service nine out of ten on average, and a very high number of customers renew with us year after year, as well as regularly rewarding us with positive feedback and satisfaction.”
The Caravan Guard and Leisuredays teams also made the shortlist for the Claims Team Awards, Schemes Broker of the Year and Insurance Broker of the Year. Whilst they didn’t win it was a fantastic achievement for their customer-focused Claims Liaison Team and growth to be recognised.