For any luxury holiday park, high-performance WiFi is no longer a ‘nice to have’. Five-star customer experience demands five-star connectivity.
This is precisely what WiFi 4 Leisure delivered for Park Leisure’s Plas Coch, a holiday park nestled in the beautiful, secluded countryside surroundings of the Isle of Anglesey, Wales.
A new nation of streamers
During the global pandemic and the ensuing lockdowns, many of us grew closer to our technology than ever before.
Indeed, we took out new on-demand subscriptions in record numbers. According to Ofcom, 12 million of us adopted a new video on demand streaming service in lockdown, with over 90% intending to remain signed up post-pandemic.
With international travel off limits, many of us also fell back in love with the Great British staycation, creating a renewed interest in domestic tourism. The new reality is that guests expect to be able to stay connected when they’re on their travels in the UK.
Those cosy nights with the family in your holiday lodge aren’t quite the same if your favourite on-demand series is endlessly buffering.
From four devices per lodge to 12 — in only five years
Previously, Plas Coch’s guests experienced blackspots between the park’s WiFi masts. Understandably, this generated attention from rather irritated guests.
With over 330 holiday homes on site and occupancy levels at a record 98%, average device count per plot had grown from 4 in 2015 to 12 devices in 2020. The wireless and network infrastructure needed more capacity — both in throughput and internet bandwidth. This meant, at peak times, there could be almost 2,500 devices connected at Plas Coch.
On a cold, wet Friday evening, what was once a DVD movie is now an on-demand service. Demand for connectivity is not just limited to the lodge living room TV, but also includes kids’ bedrooms, tablets and smartphones.
From failed, dated masts to smart lodges of the future
The solution? WiFi 4 Leisure implemented a complete infrastructure overhaul of the holiday park’s internet infrastructure.
This challenging operation involved implementing infrastructure and connectivity to allow each holiday home to have its own private, secure network, much like you would experience at home.
This re-engineering delivered increased internet capacity, WiFi speeds and reliability, as well as providing the park with a model of highly-connected ‘smart’ lodges — fit for future growth. The client was thrilled with the connectivity solution implemented.
“Plas Coch is one of our more exclusive resorts and therefore it was imperative that we provided our customers with a fantastic WiFi and internet experience. WiFi 4 Leisure took over our existing system, re-engineered the whole thing and gave us back an amazing internet package. We can have over 2500 devices connected across that park on a given day with no loss of performance.”
Heidi Beattie, Property Director, Park Leisure
T: 0330 3800 100