This safety upgrade announcement is to provide the parks and end users with information surrounding the nature of the ‘urgent’ safety concern and the corrective actions that will need to be carried out to rectify the issue.
The models affected were supplied into the industry between 2018 and 2023, see below list of models:
MP6 (Primo 6) – Morco Primo 6 Litre
MP11 (Primo 11) – Morco Primo 11 Litre
EUP6 – 6 Litre Water Heater Open Flue
EUP11 – 11 Litre Water Heater Open Flue
Please refer to the Gas Safety upgrade announcement below.
https://www.gassaferegister.co.uk/media/ww4mlj24/sa-033-morco-open-flued-water-heaters-v2.pdf
At Morco, we have been committed to addressing this issue and have conducted exhaustive testing on each of the appliances to understand the nature of the problem. As a result, we have discovered the need to replace the plastic control knobs and front bezel (Safety upgrade service pack) due to possible gas leaks igniting and causing these components to ignite and melt, if the appliance has not been installed, commissioned, or serviced correctly. We would kindly ask anyone owning a holiday caravan where one of the affected appliances has been installed to contact Morco by completing the form available on our website link below.
https://www.morcoproducts.co.uk/gas-water-heater-safety-upgrade-form
We will then arrange for a Gas Safe Registered Engineer to fit the Safety upgrade service pack, and simultaneously conduct a health check on the appliance surrounding the areas of concern included in the Gas Safety alert.
Please note: These service packs can only be installed by using a Gas Safe registered engineer to ensure safety and compliance.
If you have any further questions or safety concerns, please contact Morco Products Ltd on telephone number 01482 325456 or via email at gaswaterheaters@morcoproducts.co.uk
