Elite Dynamics signs up first holiday park manufacturer
Elite Dynamics, a leading provider of IT solutions to the Holiday Home & Residential Parks’ industry, has expanded its reach to sign up its first holiday home manufacturer – Pemberton Park & Leisure Homes. It’s a move that now sees Elite Dynamics’ solutions transcend across the holiday home & parks’ industry, from manufacturer to supplier to park operator. Wigan-based Pemberton Park & Leisure Homes have become the first manufacturer to implement the new ‘EliteCRM Manufacturers’ product. Built on Microsoft Dynamics 365 Customer Engagement, they will also be able to utilise other practical additional Microsoft tools to work with the solution. ‘EliteCRM Manufacturers’ is an all-in-one operational platform for Sales, Marketing, Customer Service, and Field Service, and has the ability to seamlessly integrate with any existing warehousing software. Using cloud based, mobile enabled software powered by the latest Microsoft Dynamics technology, Pemberton staff across all areas of the business will have real time access to customer aftersales analysis, real time reporting information, and real time engineer job allocation while they’re out in the field. In addition, ‘EliteCRM Manufacturers’ will give Pemberton’s holiday park customers access to their own personalised portal to manage aftersales. ‘EliteCRM Manufacturers’ has been designed specifically to improve the way manufacturers and suppliers work, improving communication and relationships with customers – from initial design stage to shop floor production and after-sales service. The sheer volume of people holidaying within the UK has driven demand for caravans and holiday homes to a record high in 2021 with manufacturers working around the clock to keep up with growing waiting lists from holiday and residential parks as well as direct customers. Jamaine Campbell, MD at Elite Dynamics, said: “To be working with a holiday home manufacturer like Pemberton is the next piece of the jigsaw for us, so we’re excited to see how our solutions can help all areas of the industry come together to deliver an all-round first-class service. “The demand on manufacturers has never been as high, so it’s crucial for the technology to be on-point to ease any pressure, particularly across busy customer service and aftersales teams. Pemberton are building hundreds of units a year so they need to be able to manage workload, manage engineers, and manage aftersales with automated communication triggers that can be sent to customers, suppliers, field engineers, and back-office teams. They also need the tools to easily and efficiently analyse how they are performing and monitor customer satisfaction, which can be collated using automated surveys. ‘EliteCRM Manufacturers’ manages the delivery journey from start to finish.” The Elite team’s many years’ experience working within the holiday park industry has helped them design a solution that works for both the manufacturer and the park operator. Andrew Blackie, Microsoft Dynamics 365 Lead Consultant at Elite Dynamics spent 18 years working in park management prior to joining Elite Dynamics. He added: “I’ve been on the other side of the fence dealing with manufacturers, so I could provide Pemberton with useful advice on the best way to utilise ‘EliteCRM Manufacturers’ from an industry perspective as well as a technical perspective. “Our CRM solution takes Pemberton’s customer service to a whole new level with real time reporting and analysis and effective aftersales service. The brand- new portal lets customers log in, see their cases, log new cases, and even upload photos so they always know what’s going on and what to expect without having to make or wait for phone calls or email updates. “EliteCRM Manufacturers ensures the same quality of care and attention to detail that Pemberton is known for putting into their holiday homes is consistently carried through the entire customer journey.” Tom Foster, IT Manager at Pemberton Park & Leisure Homes, said: “Being in the industry, we were already aware of the services Elite Dynamics provided to holiday parks, so when they were launching specific products for manufacturers, we wanted to be first to find out more. “The biggest pull for us is being able to manage and automate our aftersales service. By moving away from paper-based systems to bring everything together in one portal for internal teams, engineers, and customers, we are improving processes and really delivering on customer service. Added to that is the wealth of data the software provides to enable us to analyse and report on our performance at any time. So, if we want to know how long it took to close a specific case or to get an engineer out, the information is instantly available.” Elite Dynamics is the only park management applications provider to have its solution officially accredited by Microsoft Dynamics and is a top tier Microsoft Gold partner. For more information on Elite Dynamics or to arrange a demo of EliteCRM Manufacturers, visit https://www.elitedynamics.co.uk.
New 2022 Brochure Out Now
New for 2022 Outdoor Bar Furniture An extended range of Bar Height Tables, Stools and Bar Chairs, ideal for outdoor bar areas or for grab-and-go meals at cafes and restaurants. Budget Outdoor Furniture Ideal for decks or outdoor café and bar areas, we have a good range of budget priced picnic tables and dining tables and chairs. Outdoor shelters and patio heaters To help our customers extend their outdoor hospitality season to year round service, we have a range of weather proof outdoor shelters and patio heaters. Use the shelters for catering, entertainment, group activities or storage, these are great all-round useful products. Best Selling Ranges Having supplied the holiday park and hospitality industry with outdoor furniture for over 15 years, we know what works for high frequency family venues. We supply robust, value-for-money outdoor furniture that stands the test of time and significant wear and tear. Picnic Tables – guaranteed for up to 10 years commercial use Circular, Easy Access and A-Frame Picnic Tables seating from 2 to 8 people. Made from FSC® Certified wood or Recycled Plastic (guaranteed 25-years). Outdoor Dining Tables and Chairs – guaranteed for up to 5 years commercial use Plastic & Aluminium, Teak, Robinia Hardwood or Synthetic Rattan Tables and Chairs which are ideal for decks or outdoor restaurant and café areas. All are easy to clean and weather well. Outdoor Tables and Benches – guaranteed for up to 10 years commercial use For outdoor areas that need furniture that is secure and difficult to move, we recommend heavy duty rectangular tables and benches. Choose from chunky FSC® Certified wood or our eye-catching stone filled and wooden topped gabion range. Litter Bins Keep your site looking tidy with a choice of FSC® Certified wooden or recycled plastic litter bins. All have a 90L removable bin Give us a call As ever our friendly expert team are here to help with any enquiries you have about products or how to maximise your outdoor communal areas or decks in 2022. Give us a call on 01926 889922 Email mail@woodberry.co.uk Visit our website at www.woodberry.co.uk
The sky’s the limit with SPATEX 2022
The world-famous London Sky Pool, completed this summer, spans 17m across the rooftops of two high rise apartment buildings, some 35m in the air, and it’s the topic of a forthcoming seminar at SPATEX 2022. Devin Consulting will be discussing the crucial role it played in the design and engineering of this jaw-dropping acrylic structure. It’s part of the Embassy Gardens development in London’s Nine Elms for Ballymore EcoWorld, located opposite the new American Embassy building. It’s just one of almost 40 talks that make up SPATEX 2022’s free-to-attend, rich and varied double seminar programme. With two seminars on animal hydrotherapy scheduled for Wednesday February 2 at 13.30 and 14.15. even our furry friends have not been forgotten. Let’s get technical ISPE (Institute of Swimming Pool Engineers) has once again come up trumps with a comprehensive and dynamic programme of technical workshops. Certificates of attendance and CPD points are available to all attendees of the ISPE workshops. Along with all the familiar, much-loved topics there’s fourteen NEW talks. Other technical seminars include those given by leading industry figures from STA(Swimming Teachers’ Association) on Tuesday and PWTAG (The Pool Water Treatment Advisory Group) on Thursday. As one of the world’s largest swim teaching and lifesaving organisations, STA delivers the highest quality training across four key business areas – Swimming Teaching, Lifesaving, First Aid and Leisure Management. Keep an eye on the SPATEX website for the double seminar programme which will be available to view soon. Double Exposure With the welcome return to a live event, and over one hundred companies signed up to participate, many are taking the opportunity to showcase two years’ worth of products. So, expect a bumper load of launches at this, the first international show of 2022. Last chance saloon A staggering 94% of space is sold! To book the last few remaining stands, please get in touch with the SPATEX team – Michele (michele@spatex.co.uk) or Helen (helen@spatex.co.uk) Tel: +44 (0) 1264 358 558. Meet the team face-to-face Catch up with the SPATEX team at Holiday Park Innovation Show Wednesday 10 and Thursday 11 November at the NEC on stand number 1121. It’s a great opportunity to discuss SPATEX 2022 so please give Organiser Michele Bridle (+44 (0)7785 79 33 66) or Helen Mulingani (+44 (0)7899 893 635) a call and discuss your show requirements over a coffee. Registration is free and open now at www.spatex.co.uk SPATEX 2022 Tuesday February 1 to Thursday February 3, Coventry Building Society Arena, Coventry CV6 6GE. Easy to get to – just minutes off Junction 3 of the M6 motorway, it’s less than a two hour drive for 75 per cent of the population and offers 2,000 on-site free car parking spaces.
How digital tools like App Clips can support the tourist industry
The British travel and tourism industry has had a difficult two years, for reasons that are obvious. Although there has been a boom in ‘staycations’ over the past summer, most holiday destinations could be facing reduced revenue, if not from lower numbers of visitors, then from the hygiene rules they have to follow for the foreseeable future. Every pound needs to be stretched as far as it can be, which is why digital solutions are more important than ever. While numerous car parks, caravan parks, hotel chains, restaurant or theme parks have invested in creating great app experiences, visitors won’t want to download numerous things to their phone for just a few days away. App Clips may have the answer… Jeremy Nicholds – Chief Executive Officer of Judopay, App Clips explained Apple’s new App Clips, is a great way of giving visitors the ability to quickly interact with an app. App Clips are essentially miniature apps – they’re small enough that they can be downloaded in seconds, and they offer the basic functionality that customers would need, like booking, paying or looking up information. They allow visitors to experience part of a business’ carefully crafted app, without having to download it. Visitors can access a business’ App Clip via QR codes, text message, Google maps, NFC tags or smart banners on websites. As soon as a customer says yes to an App Clip it launches and remains in their device’s memory. One of the use cases for this is booking: a visitor could book tickets for a theme park from their phone or tablet, paying through Apple Pay, all in a fraction of the time it would take when using a website. It could also be used for buying additional in-park tickets, ordering food, communicating with staff and other services. Anyone who’s owned a business knows the impact “ease of payment” can have on their revenue. It’s also important that payments made on App Clips and a business’ own website are processed quickly and securely, which is why digital-native payment companies are essential. Having the ability to process different payment types, reduce fraud with built-in tools and offer data-rich transactions are all important for making your money go further. The travel and tourism industry may have gotten a boost from the vaccine rollout over the summer, but it seems as though there will be a difficult winter ahead and a long, drawn-out end to the current pandemic. But it doesn’t have to be a difficult period if companies working in this field choose to modernise and use digital tools to encourage spending. To learn more about Judopay, visit: https://www.judopay.com
Optimising wastewater energy usage for UK caravan and camping sites
As a result of the COVID19 pandemic and consequent travel restrictions that have been imposed over the past 18+ months, British residents have been spending more time and more money on domestic vacations. This year was one of the busiest for camping and caravan parks, with sites hosting millions of visitors from all four corners of the UK. Specifically, the Caravan and Motorhome Club states that its membership increased by 14% in 2020 and this growth is to continue in 2021 (ref.: Guardian, May’ 21). This growth has led to the expansion and development of camping and caravan assets to accommodate increased demand. From an environmental perspective, this naturally means that there is also an increase in pollution originating from human activity, raising the demand for water and wastewater treatment systems at sites in rural locations (off-mains). As with any additional asset, or upgrade of an asset, this comes at a cost, which although some believe is fixed, in Premier Tech Water and Environment, we shout…it is not! The cost of wastewater treatment is mainly related to the aeration expenses (cost of supplying oxygen to the wastewater to promote biological treatment); however, our sensors (Dissolved Oxygen (D.O.) probes) in our larger sewage treatment plants sense the oxygen in the aeration chamber regulating the supply when O2-abundance is present. As a result, the treatment system (particularly in our submerged aerated filters, sequencing batch reactors and moving bed biofilm reactors) do not blindly use energy, especially when occupancy is low (i.e. weekdays or bad weather days). This not only reduces the power consumption and therefore the running cost of the sewage treatment plant itself, it also minimises the overall carbon footprint of the asset. For camping sites and caravan park operators that place site preservation and sustainability at the forefront of their companies’ vision, Premier Tech Water and Environment also offer an option that requires zero energy to operate. Our Ecoflo wastewater treatment system operates using a natural compound (coconut husk), and follows the natural principles of gravity, filtration and absorption to deliver wastewater treatment, hence no energy requirement. The absence of electromechanical equipment also ensures that any maintenance is kept to an absolute minimum, providing park operators with a long-lasting wastewater treatment solution and total peace of mind. In addition to contributing to circular economy due to being an agricultural byproduct, the coconut husk we use as the all-natural filtering medium within Ecoflo can also contribute to the renewable energy sector. This is down to the lifecycle of the husk itself, as after its years of wastewater treatment are over it can be organically digested and converted to natural gas, further promoting sustainability in both the water industry, as well as in the camping and caravan sector. Premier Tech are a thought leader in the industry and have been providing off-mains wastewater treatment, rainwater harvesting, stormwater management and liquid storage solutions to the camping and caravanning sector for over 50 years. To find out more, To find out more visit our website https://www.premiertechaqua.com/en-gb Author: Dr Evangelos Petropoulos, Premier Tech Water and Environment
Harrison flagpoles launches Harrison Eco Flag product range as it gears up for sustainable growth
Harrison Flagpoles has launched a new Harrison Eco™ range of products and services as part of its sustainable growth strategy. The flag, flagpole and display manufacturer’s eco-friendly range comprises a suite of sustainable products including the Eco Flag™, Eco Banner, Eco Heras Mesh, Eco Display Fabric and Bravura Display Range. Harrison Flagpoles was a pioneer of the Eco Flag™, first introducing the product to the market in 2018. Eco Flag™ is printed using 100 per cent recycled material made from recycled plastic waste including single-use PET plastic bottles. On average there are 29 recycled plastic bottles in every Eco Flag™ the business prints. All Harrison Eco™ products are free from PVC – one of the most environmentally damaging plastics – and are fully recyclable. The business has expanded and trademarked its Harrison Eco™ range to become a leading manufacturer of eco-friendly display and signage products. The move will allow Harrison Flagpoles to meet rising demand from businesses and charities across the country placing a greater focus on their environmental impact. Anthony Leonard, sales and marketing director at Harrison Flagpoles, said: “Sustainability is a crucial consideration for our holiday park clients and across other sectors too, with many proactively implementing policies to reduce their impact on the environment. “Improving the sustainability of the products they specify and procure is one of the ways holiday parks can achieve this. That is why we have created an extensive range of eco-friendly products, which allow businesses to move away from products made from virgin polyester and PVC to more sustainable alternatives. “The launch of our Harrison Eco™ range is a key part of our sustainable growth strategy and we’re looking forward to announcing more details on how we’ll be further enhancing the sustainability of our operations soon.” In addition to its Harrison Eco™ range, the business has launched a UK-first fabric upcycling scheme. The scheme enables caravan and holiday park clients to return unused flags to the business, which upcycles the material to create new products such as shopping bags, tote bags and even dog toys, which the business donates to dog re-homing charity FLOOF. Find out more about our Harrison Eco™ range, including how we can meet any bespoke flag or display requirements you have, here. https://weareharrisons.co.uk
Diversification & Innovation in the UK Leisure Landscape
Diversification & Innovation in the UK Leisure Landscape – Q&A with Tom Proudley, Portfolio Director of The Holiday Park & Resort Innovation Show Who is the Holiday Park & Resort Innovation Show for? The Holiday Park & Resort Innovation Show is for ambitious holiday park & resort owners and managers wanting to increase their industry knowledge and diversify and boost their revenue. What is rural diversification and why is it important? In simple terms, rural diversification is when existing businesses enter into new business ventures or set up completely new enterprises in order to boost their revenue. It’s important because it allows rural entrepreneurs and agricultural workers to utilise the land and business they already have, which in turn can increase their profits. If you have already diversified, is it still worth coming to the show? Definitely! It’s important to keep up-to-date with the latest developments and trends within the industry. You may have diversified into a campsite, and now you are wanting to open a cafe so that your visitors have somewhere to eat on site, or you could look into opening a gift shop. With everything that has happened over the past year, staycations have become more popular in the UK. Now is the perfect time to progress and perfect your customer offering so that you can provide them with everything they could possibly want and more! What can the show provide that visitors can’t go out and find on their own? The show brings together the industry leading experts, including over 1000 exhibitors and 500 seminars, all under the same roof over two unmissable days. It has everything you could possibly need and more, saving the large volume of time and money that it would require to go out and source the suppliers, products and services yourself. The show provides the opportunity to test and try the latest industry technology, an opportunity you couldn’t get anywhere else, and presents brand new ideas for diversifying that you may not have even thought of without attending the show. What about rural entrepreneurs with little or no budget? The amazing thing about rural diversification is that there really is something for everyone. The possibilities are endless and can cost as much or as little as you want it to. The Holiday Park & Resort Innovation Show is designed for all holiday park & resort owners and managers, whether you own a big chain or run an independent business, there will be something there for you. What if I have no experience in any of the areas of diversification? The show provides leading industry experts, seminars and panel debates offering all the knowledge, advice and help you need to get started on your new business venture. There are so many different ways to diversify, you don’t need to do anything huge or drastic that is going to push you outside of your comfort zone if you really don’t want to. And if you are up for a challenge, there will be so many amazing features at the show to help you. If I don’t own a lot of land, can I still diversify? Of course! Diversification is all about utilising what you already have, and no matter how big or small your land, you can create something that your customers are going to love. What if my competitors are doing the same thing? Ask yourself what your company can do better than any of your competitors in the current market. You may be setting up a campsite at the same time as a close competitor, but what can you do to make it unique and more appealing to your customers? There are numerous different ways to do the same thing, you just need to figure out what will work best for you and will appeal most to your target audience. What can I expect to see at the show? With over 1000 exhibitors, 500 seminars, and an incredible schedule of keynote speakers and panel discussions, the show will tackle everything from boosting your offering to marketing and new business strategies. Some of the biggest names and associations within the industry, including the likes of TripAdvisor, VisitEngland and Glendale, will be available to share their experiences and tips and tricks. You can visit our website to see a full list of exhibitors, speakers and seminars, as well as information about the incredible features we have in store for you this year, such as our Business Growth Hub and Green Route. The Holiday Park & Resort Innovation Show
Holiday Park & Resort Innovation Show – Safely Returning to “Normality”
As the world is slowly but surely returning to “normality” as we once knew it, we are delighted to be welcoming back the Holiday Park & Resort Innovation Show this year on the 10th & 11th November at the NEC Birmingham. Whilst we are excited to finally be opening doors again in person, we appreciate that there are some reservations surrounding attending such busy events and mixing with other people after being in our own bubbles for so long. We wouldn’t be going ahead with this event if we didn’t feel it was safe, and we want to make sure that you feel safe attending the show and have the best experience possible. Following government guidelines and advice from the team at the NEC, these are the measures currently in place to ensure the safety of everyone at the event: Anyone wishing to enter any of the Rural Entrepreneur shows will have to provide either proof of double vaccination or a negative lateral flow test within 48 hours of attending – please note that there will be a limited number of lateral flow tests available at the venue, however these will be distributed on a first come first served basis Testing and tracing is supported at the event and all exhibitors, visitors, staff etc onsite will be recorded Visitors have been asked to pre-register for tickets which are being sent to you to bring along with you, to limit unnecessary contact with staff Masks are no longer mandatory as per government guidelines, however they are advised The NEC have also taken extra steps to increase the safety of their venue, including: Testing and tracing is supported via pre-booked parking Touch points throughout the venue are limited Sanitising stations present throughout the venue Enhanced sanitation throughout both days across the venue, particularly focussing on frequent contact services Washroom attendants present to ensure hygiene standards are maintained at all times The safety of all our visitors, exhibitors, speakers, partners and staff attending the Holiday Park & Resort Innovation Show is our utmost priority and we know that the safer you feel at the event, the more enjoyable your experience will be. We have been doing everything we can to ensure this event can safely go ahead this year, and we are so excited to welcome you to the show, in person, on the 10th & 11th November. Government guidelines are continuously being reviewed and we will update our website with the measures in place accordingly. For more information about the show, including COVID-19 safety measures, visit the website at holidayparkshow.co.uk
TLJ brings the benefits of electronic access control to Holiday Parks
TLJ is a leading provider of access control systems and electronic door locks to caravan, holiday & leisure parks. We are a family-run independent company, based in East Yorkshire but with global reach. From main entrance barriers to car parks, smart door locks on holiday accommodation, smart lockers and even cashless vending, TLJs integrated and flexible solution has it covered. Everything can be controlled within a single smartphone app, for the ultimate guest experience. We are proud to work with customers such as Bunn Leisure and Away Resorts. RezLok by TLJ is our fully self-contained electronic smart lock, designed for the holiday and leisure industry. It’s compatible with a variety of doors and locking mechanisms – including multipoint – as well as composite, uPVC, metal and wooden doors. As such, it’s ideal for use on static caravans, park homes, lodges, apartments, cabins, pods and even beach huts. There’s a choice of contactless operating modes including key card, fob, wristband, smartphone, PIN code & Z-Wave (via internet). TLJ’s Mobile Keys smartphone app is the glue that binds the system together. It can be used as a standalone guest application, white-labelled for your park or resort, or fully integrated with your own guest app. Mobile Keys is compatible with all popular PMS/reservation systems to automate the issue of guest keys prior to arrival. It’s even possible to build a hierarchy of permissions based on individual requirements. For example, guests do not need access to cleaners’ stores, and may not have the same access rights to on-park facilities as residents. Kids could be excluded from bars and restaurants without the presence of an adult and, of course, access to individual holiday homes can be restricted to only those who need it. The bar has been raised – TLJ can help you deliver the connected experience your customers demand. At the same time, you will achieve a level of park-wide visibility and control as never before. Let TLJ’s integrated access control systems help define your digital future. Contact enquiry@tljlimited.com, 01482 830334, www.tljlimited.com LinkedIn https://www.linkedin.com/company/tlj-security-systems/ Facebook https://www.facebook.com/TLJSSLtd Twitter https://twitter.com/TLJSecuritySyst
