Beautiful Sundecks that Needn’t Cost the Earth
The Mayfield Group are a leading manufacturer, supplier and installer of UPVC sundecks to the Park Home and Residential Home sector and has built an enviable reputation over the last 33 years based on quality and value for money. A sundeck is a perfect way to enjoy the outdoor life, whether it’s having breakfast watching the sunrise or enjoying the sunset with family and friends over a cool drink, they are the ideal extension to your living space. It’s always worth considering what you intend to use your deck for i.e. purely access or maybe entertaining, relaxing or dining in style. Once decided, you should think about how much space you are likely to need (don’t forget to check with your Park if there are any restrictions) and what sort of accessibility you need i.e. steps or ramps. To set your sundeck apart, you could add some finishing touches including gates to keep small children and pets safe, lights to welcome you home at night and give you more time to use the deck, or perhaps even a hot tub (if your park allows them) for the ultimate luxury. Choosing the right colour is another important consideration with many owners following the colour scheme of their home with a slight contrast. Among the most popular colours are light and dark brown, light and dark grey, cream and pale green. Balustrades, steps, and gates can also be colour coordinated, as can skirting. So Why Choose UPVC? Nobody really wants the hassle of having to maintain wooden decks which need regular cleaning and treatment to preserve their condition. Mayfield sundecks are virtually maintenance-free and have been designed to enhance the look of your home as well as increase its value and have become a popular choice. Fully tested and certified to BS 5395, the Hampton range carries a 12-year Colourfast warranty as well as having stain and anti-slip resistance. A quick pressure wash at the start of the season is all that is needed, and Mayfield has even produced a “Washbomb” to make cleaning decks easier. Owners do need to take care though and should remove any furniture likely to rust over the Winter months to avoid having to get rid of stubborn stains. Custom-Built doesn’t have to mean custom-price and you will be pleasantly surprised at how competitively priced UPVC decking is compared to other materials especially given their exceptional durability and low maintenance benefits. What may come as an even bigger surprise is discovering that a UPVC deck can in fact be a greener option than many other materials including timber. Mayfield has long since taken the decision to use 100% recycled raw materials in the manufacturing of their UPVC deck boards. Sourcing these materials has many advantages not least that they require less energy in their production when compared to using virgin plastics. At the end of their considerable life, Mayfield Decks can be completely recycled avoiding the need for landfills. The company didn’t stop there though, and with the majority of decks traditionally built using timber subframes, Mayfield were keen to offer their customers an alternative without comprising on quality, cost and speed of installation. Aluminium seemed like an obvious choice and with ever-increasing prices for timber coupled with the benefits of improved strength and durability, Mayfield now offer customers an even more sustainable range. Sundecks provide an elevated position, so it is important to make sure that everyone is kept safe. Mayfield have a range of attractive UPVC balustrades in a picket-post style which complement the design of your home and sundeck and for those with a view or simply adding an extra touch of luxury, glass balustrades can be fitted using 10mm toughened safety glass as standard. These also provide the perfect windbreak without spoiling your outlook. Talking of drafts, it’s become very popular to have skirting wrapped around the base of your home and sundeck which not only helps with insulation but also hides unsightly pipes and cables. A small hatchway provides easy access. There’s more to Mayfield than sundecks though. The company is constantly innovating and creating designs so for those wanting the “wow” factor with their sundeck so thanks to some brilliant thinking, you can enjoy a purpose-built Snug all year round or perhaps a canopy over the front door which shelters you from light showers while you find your keys. Managing Director Mike Jarmey says “we like nothing more than throwing away the rule book and coming up with unique designs for our customers – no challenge is too great!” A Friendly Service Friendly service and value for money are Mayfield’s hallmark that remains a family run business and this extends into their UK wide network of National Dealers. Mayfield owner Debbie Jarmey says “our Dealers are very much part of the family business, and we continue to learn and grow together. They ensure every customer, no matter where they are, gets a personal, prompt and professional service from a qualified member of the team who can give impartial advice. This ensures each customer gets the perfect deck that suits their individual needs and more importantly, their budget.” Choosing a Mayfield Sundeck couldn’t Be Simpler All you need to do is speak with the Park Sales Office either at the time of purchasing your home or once delivered, they will then put you in touch with us to get things going. Alternatively, you can call our Head Office in Poole on 01202 233959 or visit our website www.themayfieldgroup.co.uk and we will do the rest. So, if you want to make your neighbours green with envy, better make it a Mayfield Sundeck.
Papa John’s Working with Haven to Make the Great British Seaside Holiday Even More Special
At the end of 2021, Blackstone, the biggest private equity company in the world acquired Bourne Leisure the owner of the UK holiday park operator, Haven. As one of Britain’s leading family holiday companies Haven owns and operates 40 award-winning family holiday parks throughout England, Scotland and Wales. They offer a full programme of activities and entertainment alongside being located next to some of Britain’s most beautiful beaches meaning the brightest resorts are a great base for exploring the local area. Lucy Greene, Brand Opening & Development Manager, Haven confirms: “Our goal is to make Haven ‘bigger and better’ for our guests and the recent acquisition by Blackstone will enable investment across many of our sites to achieve this. “As well as looking to acquire more parks, we are enhancing our existing resorts, expanding their capacity and adding further facilities for the benefit of our visitors. For example: Wild Duck near Great Yarmouth is unique as it’s our only woodland park. We’ve recently extended the resort facilities adding more accommodation which can sleep between 4-8 people. All accommodation includes ensuite, mini kitchen lounge, TV and heating for that special home-from-home staycation. “The facilities at Wild Duck are extensive too and include entertainment venue, bar, supermarket, amusement arcade, bike hire, archery, Segway, peddle cart hire, outdoor play and nature trails, all designed for families to make the most of their holiday. However, with only our own brand fish & chip takeaway on site, our food offering at Wild Duck was limited. “We have a long-standing relationship with Papa John’s which has gone from strength to strength over the years, with stores now located on 28 of our popular seaside holiday parks around the UK. We knew adding a Papa John’s would complement the choice for our guests as freshly cooked hot pizza to share with friends and family is perfect after a long day enjoying all the activities the resort has to offer. “In March 2022 we opened our new Papa John’s at Wild Duck. We put the outlet in the same building as our fish & chip takeaway to provide guests and owners with both takeout options. The family pizza meal deals now work really well for guests to share, and they can order instore, ‘click and collect’ or have their meal delivered right to their accommodation via e-bikes! It’s real treat for all the family throughout the season. “As you would expect from a world-leading brand, the Papa John’s build team have been amazing to work with and the store has only taken around eight weeks to construct from start to finish. We collaborated with Papa John’s construction manager to realise our plan for both our fish & chip takeaway and the new fresh pizza offering to share the same delivery area. This meant we didn’t need a new building and ensured completion of the unit was a swift, smooth process. “The past year has been incredibly busy for Haven as the public have fallen back in love with the Great British seaside holiday. We put activities, entertainment, and food all in one place to make the staycation experience special. We now look forward to welcoming returning guests and new holidaymakers to our parks for 2022 across our resorts and with Papa John’s now at Wild Duck as well as many of our other parks, we can ensure their stay is even more special.” Amit Pancholi, business development director, Papa John’s UK confirms: “We aim to open up in new locations across the UK, so our customers can enjoy Papa John’s where and when suits them. Often our customers’ first taste of Papa John’s is while they are on holiday. Therefore, we continue to expand and grow our presence on the high street but also in ‘non-traditional’ locations such as holiday parks, sports stadiums and other leisure venues. It’s about being where our customers are for their maximum convenience and to add to the fun of any occasion. “Haven offers some stunning locations and quality staycation holidays for all the family. We are currently working with Haven to open further stores at their leading holiday parks. Papa John’s is proud to be able to add to that experience with fresh pizza for everyone to really make the most of their holiday.” For further information please see: www.papajohns.co.uk/franchise For further information about Haven please see: https://www.haven.com/
Coming soon … Keld Spring, a new concept in luxury staycation retreats
Staycation destination developer Actually Group will launch an exclusive new luxury retreat in beautiful North Yorkshire over the Easter bank holiday weekend. Actually Group’s ambition is to raise the bar for high-end staycation experiences and will showcase a new concept in luxury lodge holidays with the launch of Keld Spring Lodge Retreat. Keld Spring is a flagship development of premium quality, low-carbon lodges, providing a unique addition to the UK’s high-end staycation market. Actually Group is investing £4m in Keld Spring, which aims to redefine luxury lodges by blending architect-led design with contemporary elegance. People aspiring to own a luxury holiday home in a prime location or investors seeking a high-yielding investment opportunity are being urged to register to attend the launch event, which is being held on site from Thursday, April 14, to Easter Monday, April 18, with the marketing suite open 9am-5pm each day. Keld Spring occupies a picturesque nine-acre site enjoying panoramic views near the village of Wombleton in Ryedale, in the heart of the North Yorkshire countryside. The development will feature 30 lodges, offering five-star luxury in an idyllic location with an abundance of natural, historic and cultural attractions nearby. Landscaping is well advanced on site, with the first lodges due to be in place by the end of May. Keld Spring is located in one of the UK’s most desirable holiday locations, on the edge of the North Yorks Moors National Park and the Howardian Hills. As well as some of Britain’s best walking country, the location offers easy access to many of the region’s leading attractions, including the historic city of York, the foodie capital of Malton, the beautiful market town of Helmsley, and the popular Robin Hood’s Bay and Whitby seaside resorts. Yorkshire’s most magnificent stately home, Castle Howard, is also just a short drive away. Keld Spring offers the perfect getaway in stylish, spacious and sustainable accommodation in a beautiful setting, while also presenting a lucrative investment opportunity with short-term holiday lets in high demand as the UK holiday market enjoys sustained growth. Actually Group is retaining a number of lodges for short stay holiday rentals, with the majority ring-fenced for exclusive ownership or investment opportunities. An innovative and ambitious new force in the buoyant UK staycation market, Actually Group offers a complete end-to-end package, from land acquisition and development, to lodge design and manufacturing, and destination management and marketing. Specialising in low-carbon and environmentally sensitive developments, Actually Group has a growing portfolio of high-end developments in many of the UK’s most sought-after holiday locations. Andy Sutton, CEO of Actually Group, said: “We’re excited to announce the launch event for Keld Spring and to invite potential owners to join us for the introduction of this exciting new concept in luxury staycation destinations. “Keld Spring will offer innovative, luxurious living accommodation that offers the ideal recreational space inside and out, in a stunning location with so much to do and great places to visit nearby. “It lays down a new marker for high-quality, sustainable holiday lodges on a site that complements its scenic setting and showcases the quality of staycation destinations we’re creating in many of the UK’s most beautiful regions.” Rhodri Andrews, Marketing Director of Actually Group, said: “Keld Spring offers both a compelling lifestyle opportunity and a rewarding investment proposition. “Owners of lodges at Keld Spring can enjoy luxury living while investing wisely in the lucrative UK holiday market which is forecast to continue to see long-term growth. “The launch event offers the opportunity for buyers to be among the first to secure their own five-star home from home or investment property in a development that will pioneer the next-generation of exclusive staycation retreats.” Actually Group is developing multiple sites across the UK, including in North Wales, Cumbria, Cornwall, Devon and North Yorkshire, and is aiming to create 15 new destinations, 1,000 lodges and 500 jobs by the end of next year. Recently Actually Group announced the acquisition of Preseli Lodges and Garden Rooms, based in Pembrokeshire, west Wales. Now rebranded as Actually Lodges, the manufacturer will supply the ultra-low-carbon sustainable luxury lodges for Actually Group’s rapidly-growing portfolio of sites. To register for the launch of Keld Spring or enquire about investing in a luxury lodge, go to www.keldspring.co.uk/register email, info@keldspring.co.uk or call 0333 772 1113. Follow Keld Spring on Facebook – @KeldSpring, or Instagram – @keldspring. Keld Spring can be found at the postcode YO62 7AD or at what3words: https://w3w.co/pills.perch.ritual Lodges offer custom-designed, sustainable luxury Keld Spring will elevate the luxury holiday lodge experience by combining bespoke, architect-led design with cutting-edge technology. Each lodge will be custom designed, offering owners flexibility in layout and choice from an extensive range of contemporary interior design options. The next-generation lodges will be built using eco-friendly timber frame construction and highly energy efficient structural insulated panels (SIP). Every lodge will feature spacious open plan living areas, while outdoor terraces will allow guests to enjoy open-air living and al fresco dining all year round. Other features include infinity hot tubs, smart home technology and wireless home sound systems. The exteriors of the lodges will be finished with premium natural materials, including zinc, copper, and larch cladding, to complement the unspoilt rural setting. The lodges also have exceptional eco credentials. In addition to being built to be energy efficient, they will incorporate recyclable materials and have electric vehicle charging points, with solar panels a further option. The retreat will feature a beautiful lake while owners will enjoy peace of mind that Keld Spring is on a secure, gated site monitored by CCTV. To find out more, go to https://www.keldspring.co.uk
How to choose safe and sustainable decking for your park
When developing or refurbishing your holiday or residential park, you’ll want to choose the most effective materials. Decking typically comes up in conversation. It’s not surprising. Decking provides fast, cost-effective outdoor space for homes. Plus, communal areas such as bars and restaurants come to life with relaxing decking areas in the fresh air. You can even create lakeside jetties from correctly specified decking. When you’re not in the know, it’s complicated to choose the right decking. And the implications of getting it wrong are substantial. Having supplied miles of timber decking to holiday parks and park homes across the UK, we can help you understand key considerations and what questions to ask your contractor before going ahead with your decking project. Keeping them safe All construction materials have risks to manage. The biggest issue for decking – whether timber or composite – is becoming slippery when wet. Without mitigating the risk, ‘wet decking’ days can be lethal for all ages. And it’s not just steps that become slippery, flat areas also lose grip when they’re wet. You don’t want complaints and injuries on your site. Thankfully, there’s no need to endure slippery decking and limit use of outdoor areas when the weather’s unfavourable. Specific products exist to help minimise the risk of injury. Getting this right keeps your park safer for everyone. Anti-slip decking explained Grooved timber is generally used to create anti-slip decking. A resin and aggregate formulation fills at least two grooves, sitting slightly proud of the timber. This creates a sturdy grip underfoot, significantly reducing the risk of slipping – even when the decking is wet. Anti-slip timber decking is a long-term, professional solution. It won’t deteriorate over time. In fact, the grip is as good after ten years as it was on day one. By choosing factory manufactured anti-slip decking you won’t compromise on the look of your deck either. The resin and aggregate appears subtle, ensuring you still enjoy the pleasure of your timber expanse. Anti-slip decking gives you 365 days a year use, despite rain and ice. Maybe you want to extend your season? Smart material choice is vital. Understanding PTV scores When comparing different anti-slip decking boards, look for the Pendulum Test Value (PTV) score as this confirms the level of safety achieved. Avoid anti-slip decking without a score at all costs. Wet decking is PTV tested to compare safety credentials. A score of 35 or above confirms ‘low slip’ potential. Robust anti-slip timber decking achieves a score of 70 or above when wet. By comparison, wet composite decking typically achieves scores of 36 – it’s a myth this product is naturally anti-slip. Timber decking facts Its endearing look and tactile feel confirm why timber is traditionally used to create decking. Correctly specified timber decking is pressure treated to Use Class 3, ensuring you enjoy its maximum life. We provide a 10-year warranty for all our anti-slip timber decking. Made from many different hardwood and softwood species, there’s also a wide variety of groove profiles to consider. You don’t need to retreat or stain pressure treated timber decking during its lifetime. Naturally, timber silvers as it ages, yet performance doesn’t diminish. Of course, should you prefer a different colour, timber accepts many stain treatments. Maintaining timber decking is straight forward. Regularly sweep off debris and consider washing it annually – using a brush and hose or a pressure washer. The truth about composite decking An assortment of attractive composite (or plastic) decking boards exist today. Made from plastic and wood fibres, they’re manufactured to look like wood and are generally more expensive. Many suppliers believe they’re the answer to the slippery deck issue and easier to maintain. That’s simply not the case. Grime, debris, and moisture builds up on composite decking, just like timber decking. This makes it slippery. And PTV scores show composite decking is not naturally anti-slip. In fact, some composites have anti-slip properties, just like timber. Often overlooked, the longevity of your decking depends on correct structural timber treatment, whether you choose timber or composite boards. The untrained eye just sees decking boards. But below them is usually a timber structure, whatever sits on top. Should this structure fail due to poor specification, your entire deck fails. Sitting in the ground, this structural timber must receive Use Class 4 treatment to ensure long-term performance. Composite suppliers might be less thorough on this point – yet it’s crucial. Lowering your carbon footprint Most parks are trying to reduce their impact on the environment and promote themselves as a sustainable way of life. In fact, several sites have committed to becoming carbon neutral. There’s no doubt timber is a sustainable construction material to choose. Permanently capturing carbon dioxide, using timber from sustainable, replanted forests helps reduce your impact year after year. In contrast, composite boards demand more energy in production and retain a high oil content. And whilst recycled materials form the basis of some, they’re impossible to recycle at the end of their service life. The boards are doomed for landfill, unlike timber. When you’re trying to do the right thing, timber is the only choice. Questions to ask your timber decking supplier Always ask to see relevant documentation so you know exactly what you’re choosing. Any reputable supplier will provide this before you ask for it. Are the boards pressure treated to Use Class 3? Is the structural timber treated to Use Class 4? Can they confirm your timber is sustainably sourced? What warranty will you have? And for anti-slip timber decking, what’s the PTV score? By taking time to understand the complex specification of decking, and by appreciating the value of anti-slip decking to your park, you’ll gain a deck that serves you and your customers for years, safely and sustainably. We’re happy to answer your queries about timber and anti-slip decking. Treating all our timber on-site, we can also help you with treatment questions. Please call us on 01482 338950 or visit https://www.wj-group.co.uk/deckwright.
‘Staycation’ boom continues
TVC have a long history of working relationships in the Holiday Park and Leisure industry, with a wealth of experience in supplying and installing professional audio-visual solutions and appliances. As the industry becomes more competitive and the ‘Staycation’ boom continues, we can advise you on how to provide the best guest experience using our extensive knowledge. Over the last twenty-five years, we’ve seen the Holiday Park and Leisure industry grow and change in terms of what customers expect from their stay, and in terms of what parks are offering their visitors. We can make sure you stay on top of the latest technologies and provide an innovative and cost-effective solution to any venue, which can help improve customer satisfaction levels, improve guest engagement levels, and improve the bottom line! We stock and install the industry’s leading brands, supplying a range of products, from TVs, microwaves, toasters and kettles, fridges, and freezers to washing machines and vacuum cleaners. We also provide full technology solutions such as audio systems, outdoor screens, digital signage, video walls and touch screen kiosks. We have the experience and ability to offer expert advice, a fantastic range of products and even installation, all at amazing value. Screens As leaders in AV, you can trust TVC to give you the best advice on all types of display screens. Whether it’s a 4K TV for video conferencing, screens for retail display or the best TV for hotel rooms, TVC can advise and install. The TV screen has come a long way from when we started and our industry has changed greatly – for the better, as there’s now a far greater range of AV solutions covering everything from commercial TV to domestic TV. We can supply and install a comprehensive range of TVs, from all major manufacturers, in a variety of screen sizes. All quipped with the latest technology, including Ultra HD 4K TVs, Smart TVs and DVD-Combi TVs. Hospitality or Hotel TVs have additional features and benefits such as: Start-Up Screen / Welcome Message Volume Limit Control USB cloning – for quick setup Security Mode / Menu Lockout Find out more Digital Signage Digital signage is everywhere! The reason? Compared with regular signage, a digital sign offers greater impact, is far more flexible and is much easier to update. At TVC we’re the acknowledged experts in digital signage solutions for the holiday park and leisure industry. Digital Signage is a better way to interact with your customers and promote your sales messages. A digital display is quick and easy to update, acts as motivation to purchase and reinforces your specific brand messages without being overly intrusive. Digital signage solutions can be quickly updated with intuitive digital signage software and as most installations are networked, any individual display or all displays can update almost instantaneously. At TVC we are well-placed to offer you our unbiased advice along with many years’ experience of specifying, installing and commissioning effective digital advertising screens. Find out more Outdoor AV TVC have been supplying and installing outdoor AV solutions for several years. We provide a fully designed service, using only the latest technology to ensure you get the best outdoor AV package. Find out more Turn your outdoor space into a revenue generator! Outdoor TVs can provide an additional attraction to visitors and is ideal for broadcasting live sporting events and outdoor advertising. Outdoor LED Displays are perfect for showcasing live sports, advertising, digital signage or to use as on outdoor cinema. With a range of IP65 rated screens available, they can withstand the harshest of weather conditions. As well as screens, we supply and install outdoor sound systems and speakers. Like our screens, our outdoor sound systems are weatherproof and offer sharp sound regardless of ambient noise. Outdoor Speakers help create the perfect atmosphere in outdoor areas such as beer gardens, smoking areas, terraces or even the entrances to your premises. Find out more Case Study | Waterside Holiday Group TVC recently provided a mobile LED screen solution for Waterside Holiday Group to help improve the customer experience for their visitors. The outdoor LED screen can be utilised throughout the day and in the evening, being mobile offers the flexibility of allowing the screen to be located at various areas around their park, whilst offering easy transportation between any of their 3 coastal settings. Read the full case study here Who we work with Over the years, we’ve supplied equipment to major names including Parkdean Resorts, Bourne Leisure, Park Holidays and Haulfyrn Holidays, as well as many other large and small groups across the UK and Éire. The versatility of our product range keeps us at the forefront of this very competitive market and is why leading holiday home manufacturers and resorts choose us over any other. Making your life easier is at the heart of what we do and at TVC we can help you stand out from the crowd with the latest technology solutions. Get in touch with our expert team today to discuss any requirements you have, no matter how big or small your needs are. https://tvc.uk.com/ 01204 377 692
Elite Dynamics signs up first holiday park manufacturer
Elite Dynamics, a leading provider of IT solutions to the Holiday Home & Residential Parks’ industry, has expanded its reach to sign up its first holiday home manufacturer – Pemberton Park & Leisure Homes. It’s a move that now sees Elite Dynamics’ solutions transcend across the holiday home & parks’ industry, from manufacturer to supplier to park operator. Wigan-based Pemberton Park & Leisure Homes have become the first manufacturer to implement the new ‘EliteCRM Manufacturers’ product. Built on Microsoft Dynamics 365 Customer Engagement, they will also be able to utilise other practical additional Microsoft tools to work with the solution. ‘EliteCRM Manufacturers’ is an all-in-one operational platform for Sales, Marketing, Customer Service, and Field Service, and has the ability to seamlessly integrate with any existing warehousing software. Using cloud based, mobile enabled software powered by the latest Microsoft Dynamics technology, Pemberton staff across all areas of the business will have real time access to customer aftersales analysis, real time reporting information, and real time engineer job allocation while they’re out in the field. In addition, ‘EliteCRM Manufacturers’ will give Pemberton’s holiday park customers access to their own personalised portal to manage aftersales. ‘EliteCRM Manufacturers’ has been designed specifically to improve the way manufacturers and suppliers work, improving communication and relationships with customers – from initial design stage to shop floor production and after-sales service. The sheer volume of people holidaying within the UK has driven demand for caravans and holiday homes to a record high in 2021 with manufacturers working around the clock to keep up with growing waiting lists from holiday and residential parks as well as direct customers. Jamaine Campbell, MD at Elite Dynamics, said: “To be working with a holiday home manufacturer like Pemberton is the next piece of the jigsaw for us, so we’re excited to see how our solutions can help all areas of the industry come together to deliver an all-round first-class service. “The demand on manufacturers has never been as high, so it’s crucial for the technology to be on-point to ease any pressure, particularly across busy customer service and aftersales teams. Pemberton are building hundreds of units a year so they need to be able to manage workload, manage engineers, and manage aftersales with automated communication triggers that can be sent to customers, suppliers, field engineers, and back-office teams. They also need the tools to easily and efficiently analyse how they are performing and monitor customer satisfaction, which can be collated using automated surveys. ‘EliteCRM Manufacturers’ manages the delivery journey from start to finish.” The Elite team’s many years’ experience working within the holiday park industry has helped them design a solution that works for both the manufacturer and the park operator. Andrew Blackie, Microsoft Dynamics 365 Lead Consultant at Elite Dynamics spent 18 years working in park management prior to joining Elite Dynamics. He added: “I’ve been on the other side of the fence dealing with manufacturers, so I could provide Pemberton with useful advice on the best way to utilise ‘EliteCRM Manufacturers’ from an industry perspective as well as a technical perspective. “Our CRM solution takes Pemberton’s customer service to a whole new level with real time reporting and analysis and effective aftersales service. The brand- new portal lets customers log in, see their cases, log new cases, and even upload photos so they always know what’s going on and what to expect without having to make or wait for phone calls or email updates. “EliteCRM Manufacturers ensures the same quality of care and attention to detail that Pemberton is known for putting into their holiday homes is consistently carried through the entire customer journey.” Tom Foster, IT Manager at Pemberton Park & Leisure Homes, said: “Being in the industry, we were already aware of the services Elite Dynamics provided to holiday parks, so when they were launching specific products for manufacturers, we wanted to be first to find out more. “The biggest pull for us is being able to manage and automate our aftersales service. By moving away from paper-based systems to bring everything together in one portal for internal teams, engineers, and customers, we are improving processes and really delivering on customer service. Added to that is the wealth of data the software provides to enable us to analyse and report on our performance at any time. So, if we want to know how long it took to close a specific case or to get an engineer out, the information is instantly available.” Elite Dynamics is the only park management applications provider to have its solution officially accredited by Microsoft Dynamics and is a top tier Microsoft Gold partner. For more information on Elite Dynamics or to arrange a demo of EliteCRM Manufacturers, visit https://www.elitedynamics.co.uk.
New 2022 Brochure Out Now
New for 2022 Outdoor Bar Furniture An extended range of Bar Height Tables, Stools and Bar Chairs, ideal for outdoor bar areas or for grab-and-go meals at cafes and restaurants. Budget Outdoor Furniture Ideal for decks or outdoor café and bar areas, we have a good range of budget priced picnic tables and dining tables and chairs. Outdoor shelters and patio heaters To help our customers extend their outdoor hospitality season to year round service, we have a range of weather proof outdoor shelters and patio heaters. Use the shelters for catering, entertainment, group activities or storage, these are great all-round useful products. Best Selling Ranges Having supplied the holiday park and hospitality industry with outdoor furniture for over 15 years, we know what works for high frequency family venues. We supply robust, value-for-money outdoor furniture that stands the test of time and significant wear and tear. Picnic Tables – guaranteed for up to 10 years commercial use Circular, Easy Access and A-Frame Picnic Tables seating from 2 to 8 people. Made from FSC® Certified wood or Recycled Plastic (guaranteed 25-years). Outdoor Dining Tables and Chairs – guaranteed for up to 5 years commercial use Plastic & Aluminium, Teak, Robinia Hardwood or Synthetic Rattan Tables and Chairs which are ideal for decks or outdoor restaurant and café areas. All are easy to clean and weather well. Outdoor Tables and Benches – guaranteed for up to 10 years commercial use For outdoor areas that need furniture that is secure and difficult to move, we recommend heavy duty rectangular tables and benches. Choose from chunky FSC® Certified wood or our eye-catching stone filled and wooden topped gabion range. Litter Bins Keep your site looking tidy with a choice of FSC® Certified wooden or recycled plastic litter bins. All have a 90L removable bin Give us a call As ever our friendly expert team are here to help with any enquiries you have about products or how to maximise your outdoor communal areas or decks in 2022. Give us a call on 01926 889922 Email mail@woodberry.co.uk Visit our website at www.woodberry.co.uk
The sky’s the limit with SPATEX 2022
The world-famous London Sky Pool, completed this summer, spans 17m across the rooftops of two high rise apartment buildings, some 35m in the air, and it’s the topic of a forthcoming seminar at SPATEX 2022. Devin Consulting will be discussing the crucial role it played in the design and engineering of this jaw-dropping acrylic structure. It’s part of the Embassy Gardens development in London’s Nine Elms for Ballymore EcoWorld, located opposite the new American Embassy building. It’s just one of almost 40 talks that make up SPATEX 2022’s free-to-attend, rich and varied double seminar programme. With two seminars on animal hydrotherapy scheduled for Wednesday February 2 at 13.30 and 14.15. even our furry friends have not been forgotten. Let’s get technical ISPE (Institute of Swimming Pool Engineers) has once again come up trumps with a comprehensive and dynamic programme of technical workshops. Certificates of attendance and CPD points are available to all attendees of the ISPE workshops. Along with all the familiar, much-loved topics there’s fourteen NEW talks. Other technical seminars include those given by leading industry figures from STA(Swimming Teachers’ Association) on Tuesday and PWTAG (The Pool Water Treatment Advisory Group) on Thursday. As one of the world’s largest swim teaching and lifesaving organisations, STA delivers the highest quality training across four key business areas – Swimming Teaching, Lifesaving, First Aid and Leisure Management. Keep an eye on the SPATEX website for the double seminar programme which will be available to view soon. Double Exposure With the welcome return to a live event, and over one hundred companies signed up to participate, many are taking the opportunity to showcase two years’ worth of products. So, expect a bumper load of launches at this, the first international show of 2022. Last chance saloon A staggering 94% of space is sold! To book the last few remaining stands, please get in touch with the SPATEX team – Michele (michele@spatex.co.uk) or Helen (helen@spatex.co.uk) Tel: +44 (0) 1264 358 558. Meet the team face-to-face Catch up with the SPATEX team at Holiday Park Innovation Show Wednesday 10 and Thursday 11 November at the NEC on stand number 1121. It’s a great opportunity to discuss SPATEX 2022 so please give Organiser Michele Bridle (+44 (0)7785 79 33 66) or Helen Mulingani (+44 (0)7899 893 635) a call and discuss your show requirements over a coffee. Registration is free and open now at www.spatex.co.uk SPATEX 2022 Tuesday February 1 to Thursday February 3, Coventry Building Society Arena, Coventry CV6 6GE. Easy to get to – just minutes off Junction 3 of the M6 motorway, it’s less than a two hour drive for 75 per cent of the population and offers 2,000 on-site free car parking spaces.
How digital tools like App Clips can support the tourist industry
The British travel and tourism industry has had a difficult two years, for reasons that are obvious. Although there has been a boom in ‘staycations’ over the past summer, most holiday destinations could be facing reduced revenue, if not from lower numbers of visitors, then from the hygiene rules they have to follow for the foreseeable future. Every pound needs to be stretched as far as it can be, which is why digital solutions are more important than ever. While numerous car parks, caravan parks, hotel chains, restaurant or theme parks have invested in creating great app experiences, visitors won’t want to download numerous things to their phone for just a few days away. App Clips may have the answer… Jeremy Nicholds – Chief Executive Officer of Judopay, App Clips explained Apple’s new App Clips, is a great way of giving visitors the ability to quickly interact with an app. App Clips are essentially miniature apps – they’re small enough that they can be downloaded in seconds, and they offer the basic functionality that customers would need, like booking, paying or looking up information. They allow visitors to experience part of a business’ carefully crafted app, without having to download it. Visitors can access a business’ App Clip via QR codes, text message, Google maps, NFC tags or smart banners on websites. As soon as a customer says yes to an App Clip it launches and remains in their device’s memory. One of the use cases for this is booking: a visitor could book tickets for a theme park from their phone or tablet, paying through Apple Pay, all in a fraction of the time it would take when using a website. It could also be used for buying additional in-park tickets, ordering food, communicating with staff and other services. Anyone who’s owned a business knows the impact “ease of payment” can have on their revenue. It’s also important that payments made on App Clips and a business’ own website are processed quickly and securely, which is why digital-native payment companies are essential. Having the ability to process different payment types, reduce fraud with built-in tools and offer data-rich transactions are all important for making your money go further. The travel and tourism industry may have gotten a boost from the vaccine rollout over the summer, but it seems as though there will be a difficult winter ahead and a long, drawn-out end to the current pandemic. But it doesn’t have to be a difficult period if companies working in this field choose to modernise and use digital tools to encourage spending. To learn more about Judopay, visit: https://www.judopay.com
