‘Staycation’ boom continues
TVC have a long history of working relationships in the Holiday Park and Leisure industry, with a wealth of experience in supplying and installing professional audio-visual solutions and appliances. As the industry becomes more competitive and the ‘Staycation’ boom continues, we can advise you on how to provide the best guest experience using our extensive knowledge. Over the last twenty-five years, we’ve seen the Holiday Park and Leisure industry grow and change in terms of what customers expect from their stay, and in terms of what parks are offering their visitors. We can make sure you stay on top of the latest technologies and provide an innovative and cost-effective solution to any venue, which can help improve customer satisfaction levels, improve guest engagement levels, and improve the bottom line! We stock and install the industry’s leading brands, supplying a range of products, from TVs, microwaves, toasters and kettles, fridges, and freezers to washing machines and vacuum cleaners. We also provide full technology solutions such as audio systems, outdoor screens, digital signage, video walls and touch screen kiosks. We have the experience and ability to offer expert advice, a fantastic range of products and even installation, all at amazing value. Screens As leaders in AV, you can trust TVC to give you the best advice on all types of display screens. Whether it’s a 4K TV for video conferencing, screens for retail display or the best TV for hotel rooms, TVC can advise and install. The TV screen has come a long way from when we started and our industry has changed greatly – for the better, as there’s now a far greater range of AV solutions covering everything from commercial TV to domestic TV. We can supply and install a comprehensive range of TVs, from all major manufacturers, in a variety of screen sizes. All quipped with the latest technology, including Ultra HD 4K TVs, Smart TVs and DVD-Combi TVs. Hospitality or Hotel TVs have additional features and benefits such as: Start-Up Screen / Welcome Message Volume Limit Control USB cloning – for quick setup Security Mode / Menu Lockout Find out more Digital Signage Digital signage is everywhere! The reason? Compared with regular signage, a digital sign offers greater impact, is far more flexible and is much easier to update. At TVC we’re the acknowledged experts in digital signage solutions for the holiday park and leisure industry. Digital Signage is a better way to interact with your customers and promote your sales messages. A digital display is quick and easy to update, acts as motivation to purchase and reinforces your specific brand messages without being overly intrusive. Digital signage solutions can be quickly updated with intuitive digital signage software and as most installations are networked, any individual display or all displays can update almost instantaneously. At TVC we are well-placed to offer you our unbiased advice along with many years’ experience of specifying, installing and commissioning effective digital advertising screens. Find out more Outdoor AV TVC have been supplying and installing outdoor AV solutions for several years. We provide a fully designed service, using only the latest technology to ensure you get the best outdoor AV package. Find out more Turn your outdoor space into a revenue generator! Outdoor TVs can provide an additional attraction to visitors and is ideal for broadcasting live sporting events and outdoor advertising. Outdoor LED Displays are perfect for showcasing live sports, advertising, digital signage or to use as on outdoor cinema. With a range of IP65 rated screens available, they can withstand the harshest of weather conditions. As well as screens, we supply and install outdoor sound systems and speakers. Like our screens, our outdoor sound systems are weatherproof and offer sharp sound regardless of ambient noise. Outdoor Speakers help create the perfect atmosphere in outdoor areas such as beer gardens, smoking areas, terraces or even the entrances to your premises. Find out more Case Study | Waterside Holiday Group TVC recently provided a mobile LED screen solution for Waterside Holiday Group to help improve the customer experience for their visitors. The outdoor LED screen can be utilised throughout the day and in the evening, being mobile offers the flexibility of allowing the screen to be located at various areas around their park, whilst offering easy transportation between any of their 3 coastal settings. Read the full case study here Who we work with Over the years, we’ve supplied equipment to major names including Parkdean Resorts, Bourne Leisure, Park Holidays and Haulfyrn Holidays, as well as many other large and small groups across the UK and Éire. The versatility of our product range keeps us at the forefront of this very competitive market and is why leading holiday home manufacturers and resorts choose us over any other. Making your life easier is at the heart of what we do and at TVC we can help you stand out from the crowd with the latest technology solutions. Get in touch with our expert team today to discuss any requirements you have, no matter how big or small your needs are. https://tvc.uk.com/ 01204 377 692
Elite Dynamics signs up first holiday park manufacturer
Elite Dynamics, a leading provider of IT solutions to the Holiday Home & Residential Parks’ industry, has expanded its reach to sign up its first holiday home manufacturer – Pemberton Park & Leisure Homes. It’s a move that now sees Elite Dynamics’ solutions transcend across the holiday home & parks’ industry, from manufacturer to supplier to park operator. Wigan-based Pemberton Park & Leisure Homes have become the first manufacturer to implement the new ‘EliteCRM Manufacturers’ product. Built on Microsoft Dynamics 365 Customer Engagement, they will also be able to utilise other practical additional Microsoft tools to work with the solution. ‘EliteCRM Manufacturers’ is an all-in-one operational platform for Sales, Marketing, Customer Service, and Field Service, and has the ability to seamlessly integrate with any existing warehousing software. Using cloud based, mobile enabled software powered by the latest Microsoft Dynamics technology, Pemberton staff across all areas of the business will have real time access to customer aftersales analysis, real time reporting information, and real time engineer job allocation while they’re out in the field. In addition, ‘EliteCRM Manufacturers’ will give Pemberton’s holiday park customers access to their own personalised portal to manage aftersales. ‘EliteCRM Manufacturers’ has been designed specifically to improve the way manufacturers and suppliers work, improving communication and relationships with customers – from initial design stage to shop floor production and after-sales service. The sheer volume of people holidaying within the UK has driven demand for caravans and holiday homes to a record high in 2021 with manufacturers working around the clock to keep up with growing waiting lists from holiday and residential parks as well as direct customers. Jamaine Campbell, MD at Elite Dynamics, said: “To be working with a holiday home manufacturer like Pemberton is the next piece of the jigsaw for us, so we’re excited to see how our solutions can help all areas of the industry come together to deliver an all-round first-class service. “The demand on manufacturers has never been as high, so it’s crucial for the technology to be on-point to ease any pressure, particularly across busy customer service and aftersales teams. Pemberton are building hundreds of units a year so they need to be able to manage workload, manage engineers, and manage aftersales with automated communication triggers that can be sent to customers, suppliers, field engineers, and back-office teams. They also need the tools to easily and efficiently analyse how they are performing and monitor customer satisfaction, which can be collated using automated surveys. ‘EliteCRM Manufacturers’ manages the delivery journey from start to finish.” The Elite team’s many years’ experience working within the holiday park industry has helped them design a solution that works for both the manufacturer and the park operator. Andrew Blackie, Microsoft Dynamics 365 Lead Consultant at Elite Dynamics spent 18 years working in park management prior to joining Elite Dynamics. He added: “I’ve been on the other side of the fence dealing with manufacturers, so I could provide Pemberton with useful advice on the best way to utilise ‘EliteCRM Manufacturers’ from an industry perspective as well as a technical perspective. “Our CRM solution takes Pemberton’s customer service to a whole new level with real time reporting and analysis and effective aftersales service. The brand- new portal lets customers log in, see their cases, log new cases, and even upload photos so they always know what’s going on and what to expect without having to make or wait for phone calls or email updates. “EliteCRM Manufacturers ensures the same quality of care and attention to detail that Pemberton is known for putting into their holiday homes is consistently carried through the entire customer journey.” Tom Foster, IT Manager at Pemberton Park & Leisure Homes, said: “Being in the industry, we were already aware of the services Elite Dynamics provided to holiday parks, so when they were launching specific products for manufacturers, we wanted to be first to find out more. “The biggest pull for us is being able to manage and automate our aftersales service. By moving away from paper-based systems to bring everything together in one portal for internal teams, engineers, and customers, we are improving processes and really delivering on customer service. Added to that is the wealth of data the software provides to enable us to analyse and report on our performance at any time. So, if we want to know how long it took to close a specific case or to get an engineer out, the information is instantly available.” Elite Dynamics is the only park management applications provider to have its solution officially accredited by Microsoft Dynamics and is a top tier Microsoft Gold partner. For more information on Elite Dynamics or to arrange a demo of EliteCRM Manufacturers, visit https://www.elitedynamics.co.uk.
New 2022 Brochure Out Now
New for 2022 Outdoor Bar Furniture An extended range of Bar Height Tables, Stools and Bar Chairs, ideal for outdoor bar areas or for grab-and-go meals at cafes and restaurants. Budget Outdoor Furniture Ideal for decks or outdoor café and bar areas, we have a good range of budget priced picnic tables and dining tables and chairs. Outdoor shelters and patio heaters To help our customers extend their outdoor hospitality season to year round service, we have a range of weather proof outdoor shelters and patio heaters. Use the shelters for catering, entertainment, group activities or storage, these are great all-round useful products. Best Selling Ranges Having supplied the holiday park and hospitality industry with outdoor furniture for over 15 years, we know what works for high frequency family venues. We supply robust, value-for-money outdoor furniture that stands the test of time and significant wear and tear. Picnic Tables – guaranteed for up to 10 years commercial use Circular, Easy Access and A-Frame Picnic Tables seating from 2 to 8 people. Made from FSC® Certified wood or Recycled Plastic (guaranteed 25-years). Outdoor Dining Tables and Chairs – guaranteed for up to 5 years commercial use Plastic & Aluminium, Teak, Robinia Hardwood or Synthetic Rattan Tables and Chairs which are ideal for decks or outdoor restaurant and café areas. All are easy to clean and weather well. Outdoor Tables and Benches – guaranteed for up to 10 years commercial use For outdoor areas that need furniture that is secure and difficult to move, we recommend heavy duty rectangular tables and benches. Choose from chunky FSC® Certified wood or our eye-catching stone filled and wooden topped gabion range. Litter Bins Keep your site looking tidy with a choice of FSC® Certified wooden or recycled plastic litter bins. All have a 90L removable bin Give us a call As ever our friendly expert team are here to help with any enquiries you have about products or how to maximise your outdoor communal areas or decks in 2022. Give us a call on 01926 889922 Email mail@woodberry.co.uk Visit our website at www.woodberry.co.uk
The sky’s the limit with SPATEX 2022
The world-famous London Sky Pool, completed this summer, spans 17m across the rooftops of two high rise apartment buildings, some 35m in the air, and it’s the topic of a forthcoming seminar at SPATEX 2022. Devin Consulting will be discussing the crucial role it played in the design and engineering of this jaw-dropping acrylic structure. It’s part of the Embassy Gardens development in London’s Nine Elms for Ballymore EcoWorld, located opposite the new American Embassy building. It’s just one of almost 40 talks that make up SPATEX 2022’s free-to-attend, rich and varied double seminar programme. With two seminars on animal hydrotherapy scheduled for Wednesday February 2 at 13.30 and 14.15. even our furry friends have not been forgotten. Let’s get technical ISPE (Institute of Swimming Pool Engineers) has once again come up trumps with a comprehensive and dynamic programme of technical workshops. Certificates of attendance and CPD points are available to all attendees of the ISPE workshops. Along with all the familiar, much-loved topics there’s fourteen NEW talks. Other technical seminars include those given by leading industry figures from STA(Swimming Teachers’ Association) on Tuesday and PWTAG (The Pool Water Treatment Advisory Group) on Thursday. As one of the world’s largest swim teaching and lifesaving organisations, STA delivers the highest quality training across four key business areas – Swimming Teaching, Lifesaving, First Aid and Leisure Management. Keep an eye on the SPATEX website for the double seminar programme which will be available to view soon. Double Exposure With the welcome return to a live event, and over one hundred companies signed up to participate, many are taking the opportunity to showcase two years’ worth of products. So, expect a bumper load of launches at this, the first international show of 2022. Last chance saloon A staggering 94% of space is sold! To book the last few remaining stands, please get in touch with the SPATEX team – Michele (michele@spatex.co.uk) or Helen (helen@spatex.co.uk) Tel: +44 (0) 1264 358 558. Meet the team face-to-face Catch up with the SPATEX team at Holiday Park Innovation Show Wednesday 10 and Thursday 11 November at the NEC on stand number 1121. It’s a great opportunity to discuss SPATEX 2022 so please give Organiser Michele Bridle (+44 (0)7785 79 33 66) or Helen Mulingani (+44 (0)7899 893 635) a call and discuss your show requirements over a coffee. Registration is free and open now at www.spatex.co.uk SPATEX 2022 Tuesday February 1 to Thursday February 3, Coventry Building Society Arena, Coventry CV6 6GE. Easy to get to – just minutes off Junction 3 of the M6 motorway, it’s less than a two hour drive for 75 per cent of the population and offers 2,000 on-site free car parking spaces.
How digital tools like App Clips can support the tourist industry
The British travel and tourism industry has had a difficult two years, for reasons that are obvious. Although there has been a boom in ‘staycations’ over the past summer, most holiday destinations could be facing reduced revenue, if not from lower numbers of visitors, then from the hygiene rules they have to follow for the foreseeable future. Every pound needs to be stretched as far as it can be, which is why digital solutions are more important than ever. While numerous car parks, caravan parks, hotel chains, restaurant or theme parks have invested in creating great app experiences, visitors won’t want to download numerous things to their phone for just a few days away. App Clips may have the answer… Jeremy Nicholds – Chief Executive Officer of Judopay, App Clips explained Apple’s new App Clips, is a great way of giving visitors the ability to quickly interact with an app. App Clips are essentially miniature apps – they’re small enough that they can be downloaded in seconds, and they offer the basic functionality that customers would need, like booking, paying or looking up information. They allow visitors to experience part of a business’ carefully crafted app, without having to download it. Visitors can access a business’ App Clip via QR codes, text message, Google maps, NFC tags or smart banners on websites. As soon as a customer says yes to an App Clip it launches and remains in their device’s memory. One of the use cases for this is booking: a visitor could book tickets for a theme park from their phone or tablet, paying through Apple Pay, all in a fraction of the time it would take when using a website. It could also be used for buying additional in-park tickets, ordering food, communicating with staff and other services. Anyone who’s owned a business knows the impact “ease of payment” can have on their revenue. It’s also important that payments made on App Clips and a business’ own website are processed quickly and securely, which is why digital-native payment companies are essential. Having the ability to process different payment types, reduce fraud with built-in tools and offer data-rich transactions are all important for making your money go further. The travel and tourism industry may have gotten a boost from the vaccine rollout over the summer, but it seems as though there will be a difficult winter ahead and a long, drawn-out end to the current pandemic. But it doesn’t have to be a difficult period if companies working in this field choose to modernise and use digital tools to encourage spending. To learn more about Judopay, visit: https://www.judopay.com
Optimising wastewater energy usage for UK caravan and camping sites
As a result of the COVID19 pandemic and consequent travel restrictions that have been imposed over the past 18+ months, British residents have been spending more time and more money on domestic vacations. This year was one of the busiest for camping and caravan parks, with sites hosting millions of visitors from all four corners of the UK. Specifically, the Caravan and Motorhome Club states that its membership increased by 14% in 2020 and this growth is to continue in 2021 (ref.: Guardian, May’ 21). This growth has led to the expansion and development of camping and caravan assets to accommodate increased demand. From an environmental perspective, this naturally means that there is also an increase in pollution originating from human activity, raising the demand for water and wastewater treatment systems at sites in rural locations (off-mains). As with any additional asset, or upgrade of an asset, this comes at a cost, which although some believe is fixed, in Premier Tech Water and Environment, we shout…it is not! The cost of wastewater treatment is mainly related to the aeration expenses (cost of supplying oxygen to the wastewater to promote biological treatment); however, our sensors (Dissolved Oxygen (D.O.) probes) in our larger sewage treatment plants sense the oxygen in the aeration chamber regulating the supply when O2-abundance is present. As a result, the treatment system (particularly in our submerged aerated filters, sequencing batch reactors and moving bed biofilm reactors) do not blindly use energy, especially when occupancy is low (i.e. weekdays or bad weather days). This not only reduces the power consumption and therefore the running cost of the sewage treatment plant itself, it also minimises the overall carbon footprint of the asset. For camping sites and caravan park operators that place site preservation and sustainability at the forefront of their companies’ vision, Premier Tech Water and Environment also offer an option that requires zero energy to operate. Our Ecoflo wastewater treatment system operates using a natural compound (coconut husk), and follows the natural principles of gravity, filtration and absorption to deliver wastewater treatment, hence no energy requirement. The absence of electromechanical equipment also ensures that any maintenance is kept to an absolute minimum, providing park operators with a long-lasting wastewater treatment solution and total peace of mind. In addition to contributing to circular economy due to being an agricultural byproduct, the coconut husk we use as the all-natural filtering medium within Ecoflo can also contribute to the renewable energy sector. This is down to the lifecycle of the husk itself, as after its years of wastewater treatment are over it can be organically digested and converted to natural gas, further promoting sustainability in both the water industry, as well as in the camping and caravan sector. Premier Tech are a thought leader in the industry and have been providing off-mains wastewater treatment, rainwater harvesting, stormwater management and liquid storage solutions to the camping and caravanning sector for over 50 years. To find out more, To find out more visit our website https://www.premiertechaqua.com/en-gb Author: Dr Evangelos Petropoulos, Premier Tech Water and Environment
Harrison flagpoles launches Harrison Eco Flag product range as it gears up for sustainable growth
Harrison Flagpoles has launched a new Harrison Eco™ range of products and services as part of its sustainable growth strategy. The flag, flagpole and display manufacturer’s eco-friendly range comprises a suite of sustainable products including the Eco Flag™, Eco Banner, Eco Heras Mesh, Eco Display Fabric and Bravura Display Range. Harrison Flagpoles was a pioneer of the Eco Flag™, first introducing the product to the market in 2018. Eco Flag™ is printed using 100 per cent recycled material made from recycled plastic waste including single-use PET plastic bottles. On average there are 29 recycled plastic bottles in every Eco Flag™ the business prints. All Harrison Eco™ products are free from PVC – one of the most environmentally damaging plastics – and are fully recyclable. The business has expanded and trademarked its Harrison Eco™ range to become a leading manufacturer of eco-friendly display and signage products. The move will allow Harrison Flagpoles to meet rising demand from businesses and charities across the country placing a greater focus on their environmental impact. Anthony Leonard, sales and marketing director at Harrison Flagpoles, said: “Sustainability is a crucial consideration for our holiday park clients and across other sectors too, with many proactively implementing policies to reduce their impact on the environment. “Improving the sustainability of the products they specify and procure is one of the ways holiday parks can achieve this. That is why we have created an extensive range of eco-friendly products, which allow businesses to move away from products made from virgin polyester and PVC to more sustainable alternatives. “The launch of our Harrison Eco™ range is a key part of our sustainable growth strategy and we’re looking forward to announcing more details on how we’ll be further enhancing the sustainability of our operations soon.” In addition to its Harrison Eco™ range, the business has launched a UK-first fabric upcycling scheme. The scheme enables caravan and holiday park clients to return unused flags to the business, which upcycles the material to create new products such as shopping bags, tote bags and even dog toys, which the business donates to dog re-homing charity FLOOF. Find out more about our Harrison Eco™ range, including how we can meet any bespoke flag or display requirements you have, here. https://weareharrisons.co.uk
Whether you’re a holidaymaker or not, having a great internet connection is a must
Holiday home owners and holidaymakers demand high-quality, reliable Wi-Fi and internet connectivity and a home away from home experience. The availability of fast, secure and dependable internet is vital for doing remote work or Zoom meetings, and, of course, accessing entertainment such as Netflix and catch up TV, as well as allowing owners and guests to connect smart gadgets such as Alexa and Google Home. Camping Connect is deeply experienced with technical expertise in designing and installing, fully managed, secure guest internet and Wi-Fi networks to the quality and performance levels your guests demand. Your guests are supported byour 7-day helpdesk dedicated to assisting guests directly if they have any queries and keeping your network running smoothly. All installations come with a 3-year warranty and legislatively compliant family-friendly web filters to protect your younger guests and your business from cyber security risks. We are with you every step of the way, providing the very best in wired and wireless technology built directly into the fabric of your park providing benefits to guests and owners alike. 5* Touring Sites By using the latest computer modelling software, we guarantee exceptional coverage before any work begins on site For peace of mind, we only use the best enterprise-graded equipment with a 3-year warranty Time-limited free access provides users with the confidence to purchase longer length packages Advanced roaming features allow guests to roam through the site and venues while remaining connected Green Field Development Our experts will work with you every step of the way to build the necessary infrastructure directly into the fabric of the development No more waiting months for Openreach – provide your guests with an ultra-high -speed network from the day they move in Future proof the connectivity on-site with fibre direct to the pitch Full network integration with smart building technologies Resort Park Superfast WiFi inside every room maximises guest satisfaction Full coverage throughout the whole complex including gardens, terraces and even car parks with seamless roaming in between Venue WiFi capable of securely connecting thousands of guests whilst simultaneously running secure staff and PDQ networks Multiple connection options – including pay as you go, free and try before you buy Holiday Home Park Just like home WiFi – direct to accommodation WiFi is fast, secure and easy to use A personal router delivers flawless signal throughout, allowing the easy connection of smart tv’s and other devices Support staff are on hand 7 days a week for any network or guest issues Wireless links capable of delivering 1Gbps connect individual caravans – no groundwork necessary For more information sales@campingconnect.co.uk 01792 277 233
Winterise your Outdoors
If you are planning to maximise your business into autumn, winter, and early spring here’s some top tips on optimising your outdoors for guests. Clean and well-maintained outdoor furniture. If your furniture is broken or covered in algae, customers will judge the standards of the park on this. Look for quality wooden furniture to withstand the wear and tear of heavy use. Or choose metal/plastic and laminate furniture that is easy to wipe down and dry off. Woodberry offers a range of picnic tables, outdoor dining tables and chairs and benches in wood, metal, plastic and synthetic rattan. Recycled Plastic Picnic Tables are very easy to keep looking neat and come with 25-year structural guarantees as well as green credentials. Maximise the usability of outdoor space Outdoor shelters, patio heaters, and lighting certainly helps to maximise the useability of outdoor spaces in wet and cold weather. It also makes it attractive to encourage customers to enjoy al fresco hospitality. Electric and Gas Patio Heaters can efficiently heat an area between 6 – 20 square metres, depending on the size of the heater. Woodberry is currently offering Winter Gazebo Packages which include Weatherproof Gazebos or Dining Cabins, Wall Mounted Electric Patio Heater, Outdoor Festoon Lights and canvas sides or blinds. Weatherproof flooring – Decking and Paving For winter, if your space allows, move outdoor furniture onto hard standing ground and give the grass a rest. This will be more attractive to customers and work harder for your hospitality. Woodberry offers Millboard Decking which is made from polyurethane. This is hand-molded from natural timber and has all the look of real wood but with none of the drawbacks. It is moisture, algae and rot resistant with high anti-slip ratings. Make a feature of your Outdoors Many hospitality venues are now making a feature of their outdoor areas with themed Dining Cabins and Gazebos. These provide a focal point for your outdoors or could even become pre-bookable private party areas. Dining Cabins can be painted in pastel or vibrant colours to look like beach huts or cabanas. These all prove great for marketing purposes as customers are keen to share their experiences on social media. Get in touch with the Woodberry team to talk through an ideas or for a free site survey. To find out more visit www.woodberry.co.uk/holidayparks Or call the team for a chat on 01926 889922 —————————
