Technology: the terminology to futureproof your holiday park operation
Technology…SaaS… ERPS…CRM… It’s a minefield isn’t it? What does it all mean? And who has the headspace at the moment to think about it never mind putting it into practice? We all know the quote: ‘Don’t put off until tomorrow what you can do today’, but really there’s never been a better time to consider adapting technology and digitising your holiday park operation. At Elite Dynamics, we’re seeing more and more enquiries from holiday parks of all sizes who want to know how our innovative Microsoft-backed software solutions can make a positive difference to their business. There’s a growing appetite out there to ‘work smarter,’ so where do you start with taking the first step into transforming and, more importantly in this current climate, futureproofing your holiday park operation? Firstly, let’s debunk some of those acronyms… SaaS This basically means ‘Software as a Service’ and is a cloud-based system accessed over the internet. SaaS provides you with full access to your software on-demand without any extra infrastructure or hardware costs. This could equate to some quite significant annual cost-savings for holiday parks, particularly smaller park operators. Elite Dynamics customers on the SaaS model automatically have instant access to the very latest Microsoft updates and subscriptions – making sure they stay at the forefront of technical advancements and facilitate business growth. ERP This stands for ‘Enterprise Resource Planning’. Put simply, an ERP system brings together everything your business needs in one central place. Sales, park operations, finance, bookings, marketing, human resources, customer data and more, are all in one database to automate, streamline, and improve the efficiency of your holiday park operation. With an ERP system, you can finally move away from trawling two or three different systems or never-ending Excel spreadsheets and have valuable customer data, insights, and reports at the touch of a button. CRM Or a ‘Customer Relationship Management’ system manages all interactions with customers across multiple departments of your holiday park to improve your sales, marketing, and customer service. If you’re looking to achieve a competitive edge in the industry, a CRM system will help you build and maintain the customer relationships that really matter and improve the customer journey. Think of it as maintaining the ‘personal touch’ no matter how big your business becomes. Our EliteCRM can be fully integrated with Office 365 and existing park management systems, and customer information can be accessed in real-time from anywhere and on any device. When Elite Dynamics was established in 2015, we made no secret of the fact we wanted to shake up a market full of archaic technology, and lead the way in digitally transforming the global holiday park industry. If anything, the pandemic we’ve all been living through has further exacerbated this, and now more than ever is the time for the holiday park industry to get on board with technology. For your staff, our fully cloud based systems mean they can work from anywhere and on any device, whether they are in the office, out on-park or working from home. For your holiday customers, you can give them the reassurance that everything they need can be accessed remotely, both before they arrive and during their stay. Whether that’s making and amending bookings, following new contactless check-in procedures, and reading on-park maps and facilities information, to booking leisure activities, gas bottle ordering or recurring invoice payment processing. It will all be at their fingertips. It doesn’t matter if you’re starting from scratch with technology or you’re considering switching IT systems, our highly professional, hugely experienced, and passionate team will work with you to make sure you receive advice, support and training every step of the way. “The one thing I’ve always felt with the Elite Dynamics team is that they make you feel as if you’re their only customer. That’s a great thing. I know they’ve got other customers & other projects on the go, but you can contact them pretty much anytime you want, and they will always get back to you and always with the response you need.” Thomas Scarrott. Director, Vale Holiday Parks. Elite Dynamics is a Microsoft Gold partner providing IT solutions designed specifically for the holiday park industry, and developed for single and multi-park operators, industry manufacturers and suppliers. The flagship park management system, EliteParks, is unique in the marketplace as it’s the only solution with a fully integrated finance system built on, accredited, and powered by the most up to date Microsoft Dynamics technology. The ever-growing Elite suite of software solutions are available on premises or in the cloud and can be accessed from anywhere and from any device. For more information or to arrange a demonstration of Elite Dynamics’ industry-focused solutions, visit https://www.elitedynamics.co.uk or call 0161 641 8926 and let Elite Dynamics digitally transform your business.
World-class on-park WiFi connectivity: the ‘new normal’?
For any luxury holiday park, high-performance WiFi is no longer a ‘nice to have’. Five-star customer experience demands five-star connectivity. This is precisely what WiFi 4 Leisure delivered for Park Leisure’s Plas Coch, a holiday park nestled in the beautiful, secluded countryside surroundings of the Isle of Anglesey, Wales. A new nation of streamers During the global pandemic and the ensuing lockdowns, many of us grew closer to our technology than ever before. Indeed, we took out new on-demand subscriptions in record numbers. According to Ofcom, 12 million of us adopted a new video on demand streaming service in lockdown, with over 90% intending to remain signed up post-pandemic. With international travel off limits, many of us also fell back in love with the Great British staycation, creating a renewed interest in domestic tourism. The new reality is that guests expect to be able to stay connected when they’re on their travels in the UK. Those cosy nights with the family in your holiday lodge aren’t quite the same if your favourite on-demand series is endlessly buffering. From four devices per lodge to 12 — in only five years Previously, Plas Coch’s guests experienced blackspots between the park’s WiFi masts. Understandably, this generated attention from rather irritated guests. With over 330 holiday homes on site and occupancy levels at a record 98%, average device count per plot had grown from 4 in 2015 to 12 devices in 2020. The wireless and network infrastructure needed more capacity — both in throughput and internet bandwidth. This meant, at peak times, there could be almost 2,500 devices connected at Plas Coch. On a cold, wet Friday evening, what was once a DVD movie is now an on-demand service. Demand for connectivity is not just limited to the lodge living room TV, but also includes kids’ bedrooms, tablets and smartphones. From failed, dated masts to smart lodges of the future The solution? WiFi 4 Leisure implemented a complete infrastructure overhaul of the holiday park’s internet infrastructure. This challenging operation involved implementing infrastructure and connectivity to allow each holiday home to have its own private, secure network, much like you would experience at home. This re-engineering delivered increased internet capacity, WiFi speeds and reliability, as well as providing the park with a model of highly-connected ‘smart’ lodges — fit for future growth. The client was thrilled with the connectivity solution implemented. “Plas Coch is one of our more exclusive resorts and therefore it was imperative that we provided our customers with a fantastic WiFi and internet experience. WiFi 4 Leisure took over our existing system, re-engineered the whole thing and gave us back an amazing internet package. We can have over 2500 devices connected across that park on a given day with no loss of performance.” Heidi Beattie, Property Director, Park Leisure W: www.wifi4leisure.co.uk T: 0330 3800 100 E: contactus@wifi4leisure.co.uk
Stand out with premium connectivity for staycationers
Much has been written about the importance of digital connectivity in the world of work, but it’s just as important for holidaymakers. With 67% of travellers saying quality Wi-Fi is a deciding factor when choosing where to holiday, connectivity is not just a nice-to-have for operators in this sector. While many caravan and holiday parks offer Wi-Fi access to their guests, due to the limitations of the technology the quality of the connection can sometimes be poor and unreliable. This can potentially lead to frustration for guests as many people expect to be able to access the same services they do at home, such as social media and streaming. However, telecoms reseller Online Systems and UK network service provider Freshwave have teamed up and developed an exciting industry first. In 2019 in a first for the UK, Vodafone agreed to share some of its spectrum with Freshwave to help offer high-speed mobile broadband in remote areas without fibre connectivity, as well as to promote efficient use of its spectrum. Using this spectrum and small cell technology, Freshwave and Online Systems have developed mobile private networks that bring 4G data speeds to park lodges via a small antenna on each lodge. An “off the shelf”, standard 4G router then distributes the signal internally via Wi-Fi. Operational services, such as sales, maintenance and housekeeping are also able to use the network. Using a mobile private network brings a host of benefits to both the guests and the park: A more robust and stable connection: The ease of Wi-Fi access but without the capacity restraints. It’s too expensive to dig comms cable to every lodge so Wi-Fi is usually provided by outdoor access points, each serving multiple lodges. But a mobile private network provides broadband capacity using a 4G small cell network. Even before the pandemic connectivity was important, but with new, flexible ways of working expected in the future, its importance will only increase. Less infrastructure to install: 4G needs less infrastructure than Wi-Fi due to its far greater range, especially in the presence of obstructions such as trees. This is a huge benefit in a holiday park as digging runs the risk of coming across unexpected things such as gas, water, electricity and foul water. And less excavation means less disturbance for guests in the park, as well as minimising health and safety risks. Less infrastructure can also reduce cost: Mobile spectrum enables higher power and reliability, meaning better coverage with fewer radio points, resulting in lower costs. On-site control for the holiday park operator: It’s their network giving them complete control of coverage, capacity, data and devices, as each must use a SIM registered to the network. Alec MacDonald, Head of Special Projects at Online Systems, said: “Holiday park operators are excited to learn about this new connectivity option and the feedback we’ve had from parks who are already using our mobile private networks has been excellent. Their guests are happy to have reliable, secure connections that they can use multiple devices on. And the park operators find that it’s also valuable for their operational services. The speed of deployment of these networks is also a real bonus, as they are up and running quickly with minimal disruption.” These award-winning mobile private networks are already being enjoyed in holiday parks across England and Scotland. To find out more, email us at sales@onlinesystems.co.uk.
Using HR software to improve multi-site communication
Multi-site communications can often pose a problem for larger holiday park operators. Whether this concerns visual merchandising or health & safety, training or operations, miscommunication can cost companies huge amounts. We asked Chris Thomas, from HR software programmers Inform People, about how using the right software package can help to keep large organisations running smoothly and effectively… Q&A with Chris Thomas from Inform People, HR software provider What are the main issues employers face when overseeing different teams with different responsibilities? “You know when a company grows to have multiple sites and it encounters problems with its ‘information supply chain’? “Well, what we do is deliver automated online systems for effective communications, consistent compliance and ensure best practice operating standards. “We help employers tackle this by harnassing automation of tasks, communications and issuing policies. This way managers can monitor what is and is not being done and not worry about what needs to be issued to people to be completed. “Inform People knits all the existing systems together to give a holistic solution that pulls health & safety, operations and learning & development together in a way that no other systems can match. We do this by setting cross-department rules and giving businesses a better picture of how their sites are performing.” Is Inform People suitable for any size of organisation, or is there a “sweet spot” that the HR software is most useful for? “In retail and hospitality we say the sweet spot is companies with 40+ remote sites from a centralised head office. They will probably interact with the public as their customer base and have an annual turnover of £100million+, although we do work with smaller companies and build upon the foundations from different industries.” Who are your biggest customers and how have you helped them to manage staff? “Our biggest customers, for example, are JD Sports which employ 36,000 staff in 11 countries. We also manage online and offline learning hospitality businesses including Nandos. “Our work with these companies includes health and safety audits, policies and risk assessments. Our learning and development software provides training, skills sharing and storage of useful documents for employees. We also offer visual merchandising and marketing via audits and communications.” In the “gig economy” there is often a high turnover of staff – we’re likely to see that even more post-lockdown. Is Inform People suitable for employers with a high staff turnover? “Inform People is specifically designed for this! We provide a very easy-to-use system that looks to automate, then assign key tasks to make sure they are done by the right person at the right time. “All of the tasks are set up in advance and senior managers set the rules so when new people start they just need the URl, username and password to get all the information they need to do their job.” What have you got planned for the future to help employers? “We are continually improving systems – one development was allowing users to select the language they want and their system is then available fully translated to each employee’s requirements.” For more information on Inform People and how it can help your business, see informpeople.co.uk.
Interactive smartphone app and web-based advertising portal launched by NRM Group
NRM Group, whose Jigsaw brand has become the entertainment system of choice, has launched its new Interactive smartphone app and web-based advertising portal. NRM’s Sales Manager Freddie Shreeve, said: “Following Jigsaw’s launch in 2014, the team have undertaken a progressive and imaginative development of the entertainment brand which already comprises of an extensive music library, karaoke, interactive games, digital advertising, cash, prize and linked bingo and so much more” The creation of these exciting new features has been a fantastic addition to the ever-flexible Jigsaw content package. Jigsaw Interactive is a platform which brings together cutting-edge smartphone technology with traditional pub quiz formats to create the perfect interactive platform for any venue! Quizzing shouldn’t be complicated. Simplicity is at the heart of Jigsaw Interactive, creating a gameplay experience that allows anyone to easily host or play a game, regardless of their age or technical ability. Expertly designed and developed by our in-house development team and pub quiz enthusiasts, there are plenty of categories to choose from including general knowledge, sport and entertainment. Simplicity and customer engagement being two key ingredients for success. A simple and easy way to deliver Interactive Quiz and to compete against teams/players in other venues, Jigsaw’s software allows you to host and play quizzes using any smartphone device with your guests, whether that’s together in one venue, remotely on Zoom due to lockdown restrictions or competing against multiple teams across the world! Quizzes not your guest’s thing? Don’t worry, the Jigsaw Interactive smartphone app not only allows customers to participate in local and linked quizzes it also allows them to interact and engage with you and your venue in other ways too. Request a Track allows your guests to browse Jigsaw’s entire music, video and karaoke libraries and request their favourite tracks. (approval from staff required) Jukebox Mode – music tracks are sent directly to the playlist for a true Jukebox- fuelled music event Text and/or Picture Messages can be sent to the public screens which is great for party nights or family events (approval from staff required) iVote allows your customers to vote for anything: Easter Bonnet Parade, best act in your talent show, their favourite dish from the menu, or the next guest ale Game Face if customers submit a selfie or other image, these can be randomised on the screens (a bit like on Ant and Dec’s Saturday Night Takeaway) to choose an individual to win a prize, or to play a Jigsaw game for a prize, or to just sing the next karaoke track. Remote Content Manager is the new and easy way to administer, organize, and distribute digital content to your Media Displays via the Jigsaw System, this web-based software enables you to develop a library of photos, videos, graphics and templates that are easy to search and ready to deploy. The software can be controlled from your own PC/ Tablet or phone using a simple login and password. Great entertainment is one of the most quoted reasons on Trip Advisor for a guest wanting to return, and as a company we are committed to helping our customers in any way that we can. Our ethos is to ensure that all entertainments staff are fully conversant with the Jigsaw product and its capabilities. We are the only company in the sector to provide such a service which maximises ROI in what is a key contributor to a holiday parks entertainment and guest proposition.” Whether Corporate or family owned, it’s clear that Jigsaw meets the wide-ranging requirements across the full spectrum of holiday park venues in the UK.” With Jigsaw now installed in holiday parks stretching from Inverness to Dover and the Lizard Peninsula to Prestatyn, NRM provides a comprehensive national technical support function with a dedicated team on hand seven days a week. Jigsaw technical support is accessible via remote PC access, a dedicated customer service phone number, as well as via Jigsaw WhatsApp User Groups that provide instant messaging and support. Freddie continues “2020 has unfortunately impacted a plethora of our customers businesses, at NRM we have been keen to ensure our on-going support whilst maintaining investment into the Jigsaw platform. Providing our customers with the very latest developments and content that is relevant to their operational and guests needs is very important to us. I think It’s fair to say that NRM through Jigsaw has delivered some real innovation, Jigsaw Interactive and the delivery of a truly flexible and easy to use remote content management system are testimony to this.” In concluding his thoughts for 2021, “It’s clear that 2021 will deliver us all some further challenges, at NRM we are ready to support and work with all our customers in meeting those challenges. Ensuring our customers invest wisely in a proven, reliable platform and content, have the flexibility to chose payment options that work for them whilst offering their own guests the very latest in Interactive features sits at the very heart of our approach”
Will Wind Work for you?
Producing off grid energy from the wind can be an ideal source in a rural location for caravan camping, glamping or at an outdoor event as a power supply. To produce a decent amount of power you need a good wind site. The best starting point is to access a wind speed database such as https://www.rensmart.com/Maps Enter the postcode of the location you wish to site a wind turbine. The wind data base will advise you the average wind speed in metres/second (m/s) at various heights. Ideally anything above 5.5m/s at 10 metres, otherwise a wind turbine may not be a viable option for you. Variations can occur depending on the elevation of the land. At 5.5 m/s with a clean air site the FuturEnergy Airforce1 wind turbine could produce an estimated 1100kw per year, so if the average wind speed is more than 5.5m/s this is all the better. A good wind site location for a horizontal wind turbine needs to be in a rural location in clean air area away from trees, hedges, walls, and buildings which may cause turbulence. Therefore, do you have the correct conditions to produce the power you require? By comparing how much power you potentially need (to run appliances) to the wind speed in your area and how much power you can potentially produce is a good indicator to see if this energy source will work for you. Example: Average Wind Speed 5.5m/s = estimated 1100kwh = 1100kwh of electricity over 12 months or more if the wind speed is higher. At 6.5m/s this would increase to an estimated 1800kwh and at 7.5m/s an estimated 2,500kwh increasing exponentially. Wind is best shared with solar as a hybrid system gaining the best of both worlds taking advantage of the sun in the summer and the wind in the winter. Storing the power created by both sources in a lithium battery enables the use of the energy created when required. The battery energy may be used off-grid or on grid with the correct equipment. Not just any wind will do. For a wind turbine to operate efficiently it needs air that moves uniformly in the same direction and is strong enough to provide sufficient energy to turn the turbine. In general, the higher the turbine is above the local environment, the stronger and more stable the wind will be. Go fly a kite An inexpensive and visually productive way to find out at what height turbulent air ends, and smooth, laminar airflow begins, is to fly a kite at the proposed wind turbine location on a windy day, preferably when the wind is coming from the prevailing direction. To visualize airflow, use tape-streamers tied to the kite’s string every 5metres or so. Wildly fluttering tape indicates turbulence, smoothly extended tape means smooth air. Be sure to take the angle of the kite’s string into account when calculating height. The energy in the wind increases with the cube of the wind speed (P x V³), and wind speed increases with height. An increase of just 26% in wind speed means twice as much power is available in the wind, and the wind turbine will produce almost twice as much. Double the wind speed and there is almost eight times as much power available. A small additional investment in tower height may therefore be well worth the cost due to the increased energy production. Multiple wind turbines can also be utilised thereby increasing the power produced but these need to be spaced so not to cause turbulence from each unit. The bottom of a hill, valley, or ravine makes for a poor place to site a wind turbine. The wind tends to drop in speed at the bottom of a smooth hill, then speed up as it goes up the hill, reaching around twice the wind speed at the top of the hill. For obstructions that are not smooth, such as a cliff (i.e., a sudden rise in the landscape), it gets much more difficult. Sharp edges create turbulence. The airflow at the top of the cliff can be stronger than the average wind speed in the area, but close to the cliff’s edge it will also be very turbulent, making it a poor site for a turbine. It may be possible to use a higher tower or set it far enough back from the cliff edge to get above the inevitably turbulent air. The lee side, (downwind of the prevailing winds), of a prominent object makes for a very poor wind turbine site. The object will create large turbulence on its downwind side, and the average wind speed will drop off dramatically. This leaves no energy for the wind turbine to harvest. The effect of airflow over any obstruction, including trees and shrubs, tends to create a “bubble” of turbulent air around twice the height of the obstacle that extends 20 times the height of the obstacle downwind from it. FuturEnergy has been manufacturing the Made in Britain, Airforce1 1kw micro wind turbine for over 15 years now at their premises just outside Stratford-upon-Avon in Warwickshire. The vision was to manufacture a robust small wind turbine that would generate enough power to make a difference. This has culminated recently with the Airforce Controller that is supplied with a 24v or 48v wind turbine systems ready to be mounted on a standard sized scaffold pole. The Airforce Control automatically protects the turbine in strong wind conditions, providing battery charging control, whilst monitoring wind speeds and power generation. Customers are now able to connect to their wind turbine from anywhere in the world using the free iPhone/Android app and check on the turbines power output, even allowing them to start and stop the turbine. The kit includes: The FuturEnergy wind turbine body AC (incorporating their 1kw permanent magnet generator), tail assembly, 3 bladed rotor set, manual AC stop switch, Airforce1 Controller and anemometer complete with 12m of anemometer cable. Price: £2,250.00 (inc.VAT) www.futurenergy.co.uk
LPG CYLINDER MONITORING with Clesse CompacTi
A complete remote LPG cylinder monitoring system. CompacTi uses intelligent algorithms within its patented design to optimise LPG cylinder contents usage, saving money and time via the Android or iOS Smart application, GSM and IoT. Caravan owners, have you ever had the frustration of running out of gas when you least expect it while in your holiday home? Fleet hire managers, fed up of time-consuming checks spending hours on park physically shaking cylinders to see if there is any gas left? Caravan owners, and park operators now have the option to monitor their own LPG cylinders from the comfort of the holiday home, and drive/walk by mass collection in minutes respectively with the new Clesse CompacTi device and mobile app. How does CompacTi work? With unique gas optimisation built into every device, the app will alert when the usable contents of LPG cylinders have been exhausted, to be sure you are getting more gas than ever from your cylinders. By just looking at the red flag in the window of the changeover, doesn’t always mean the cylinder is entirely empty, whereby, using the CompacTi app helps confirm the optimum point to get it replaced. Upgrade standard changeover regulators with the addition of the new CompacTi electronic device, and download the Clesse application, users will benefit from a hybrid electronic system that offers Bluetooth cylinder monitoring and CIesse Integrated Intelligence (CII). CII is an inbuilt gas optimisation feature as standard, further enhancing capability to assist in using all the possible remaining gas in the cylinders, with a further option to increase optimisation by reprogramming default settings with kW load, cylinder quantity and size. Using the icons seen in the app, will tell the user in the view screen what status the device is based on the unique algorithms which calculate the optimum time to display when the cylinder is empty. Not only can fleet customers holidaying in letting homes be confident their gas will not run out during their stay, but a complete free service using “See ACO status” can show how many cylinders around the site on private owner’s holiday homes have run out of gas too, and allow site managers planning cylinder purchases from the supplier for when they arrive to order their gas Check out this link to the Clesse website where CII is explained in more detail: https://www.clesse.co.uk/compacti/cii-2/ Are there more benefits to using CompacTi? Other than the money saving gas optimisation, here are more features and benefits of using the system Fleet hire managers No more shaking cylinders and emergency customer cylinder requests Reduce the time spent out on park exchanging cylinders Install more than one CompacTi device on a single account, and monitor all fleet hire stock Use in app “View” to see devices installed on the account Free “Site Scan”, go and find the cylinders to exchange. Walk or drive by, at a safe distance and improve efficiency Filter the results of collected readings on the app and sort to help you manage collecting many devices in one go Minimise customer contact with park site staff …and for a small upgrade fee per device, increased features can be unlocked: Allow Multiple users using a single park account to multi ”Site Scan” at the same time to harvest Cylinder status of fleet stock “Site Scan” data from multiple users can be downloaded from server for site cylinder manager to press a button to send to e-mail Trace unread items to capture full portfolio of devices if there have been any missed during data harvesting. Receive Gas orders directly from the App on Owners mobile devices directly to e-mail inbox Improve back-office efficiency to plan cylinder exchanges programme combining harvested fleet data and owners Order Gas mails Ask your distributor for details of how to Purchase CompacTi Caravan Owners Put yourself in control of your cylinder supply, using technology and convenience Personalise, with the property name, plot number, address and installation characteristics, such as how many cylinders each side, how many kilowatts is the holiday home demanding etc…. Monitor via Bluetooth in your own holiday home on the mobile app, and stop run outs and emergency deliveries. No worries about if your cylinder is empty/full/part full. Take the guess work away See the latest device status live on the app Let the app give you the optimum time to change the cylinder, potential savings and convenience all in one Send your gas order to the site office through the app, minimising site contact The app will even alert you by e-mail after 5 days if you haven’t logged in and checked your cylinders. …and for an upgrade fee per device, increased features can be unlocked Take the GSM or IoT versions and monitor your device from anywhere in the world with mobile data or wifi connection to the server Great for the subletters, and those with thermostats who just want to keep the place cosy for arrival. Your site manager can still use their free “See ACO status” service and check for you in case they need to order a cylinder for when you get there Ask your park site manager for details of how to purchase these devices Setup couldn’t be easier! Full instruction booklet and warranty card are provided with every device, and within 5 minutes the CompacTi will be up and running and ready to monitor devices. The instructions can be viewed on the website, along with our handy how to videos section worthy of a watch too, to see how the system can work for you. Instructions link “How to” videos link Where to buy CompacTi? You can check first if you already have a compatible CompacTR800 OPSO changeover, which have been on sale since June 2020. You will need one of these for the installation to work. Our FAQ section can answer your question on the CompacTi website. www.clesse.co.uk/compacti If in doubt, get in touch with us at the office and we can point you in the right direction. Tel:
CampManager 2.0 launched – The all-in-one booking & park management system
CampManager is excited to announce the launch of CampManager 2.0. As a cloud-based booking and park management system, this is one of the most significant changes to CampManager since its creation 14 years ago and continues to position itself as the market leader. Andrew Norris, Technical Director for CampManager, said: “With over eighteen months in development, hundreds of new and enhanced features, we are extremely proud to have released CampManager 2.0. We are now introducing it to our 450+ clients, and so far, the feedback has been extremely positive.” Andrew Norris, Technical Director for CampManager demonstrating CampManager 2.0 CampManager was provided a perfect roadmap for the hundreds of new features and enhancements with feedback from their customers. Here are a few that we think you will love. An all-new Dashboard A dashboard screen has been created giving crucial information at your fingertips. It displays arrivals, departures, guests onsite, occupancy performance, latest bookings and more, allowing you to analyse up-to-date information faster – so you can make smarter data-driven decisions. Multiple bookings in one simple transaction The booking process has been re-engineered to cater for group bookings, so whether a guest is making one or ten bookings, they can easily add multiple bookings in one simple transaction. Multiple bookings can be made by staff or by customers online via the online booking system. CampManager creates invoices for each booking with a single payment split across each of the bookings. Increase direct bookings and compete with Online Travel Agents As a Google Authorised Integration Partner, CampManager can now connect your booking system to Google Hotel Ads. CampManager provides Google with your rental property’s up-to-date information on pricing, availability and accommodation types. Relevant ads will be shown to future guests who are actively searching for accommodation on Google Search or Google Maps. When a user clicks on your Google Hotel Ad, they are directed to your CampManager online booking system where they enter their details and complete the booking directly with you. Responsive Interactive site map from any device The interactive colour-coded map of your park, with enhanced functionality, is accessible from any internet-enabled device. See immediately who is currently on each site and the status of their account. A detailed map displays the location of all owner units, rental units, and camping sites, with traffic light colour-coding helping you to distinguish between an overdue payment, pending payment, expired insurance and site fees. CampManager automated Communications You can now deliver more meaningful and engaging communications with CampManager’s automated email and SMS text messaging service. Send messages with your personal touch automatically, before or after arrival. Overdue payment requests, welcome and departure messages are hassle-free from CampManager. Put CampManager to the test CampManager offers you the complete end-to-end process for managing your Caravan Park or Campsite. CampManager is dedicated to understanding the needs of each customer, we pride ourselves on delivering a tailored system that works for every business. Why not test all its features, new functionality, and avail of CampManager’s great customer service? www.campmanager.com
Truvox Supplies Floorcare Machines To Caravan Parks
Truvox International Ltd is a leading global manufacturer and supplier of commercial and industrial floorcare machines, based in Southampton, England. Meeting the needs of a wide range of markets including healthcare, education, leisure, and facility managers, Truvox works directly and indirectly through a network of dedicated dealers based across the UK and worldwide. Truvox began producing electric polishing machines in the early 1960s, and has continued to innovate, developing a suite of machines designed to streamline cleaning and maintenance of hard and soft floors. These range from vacuums to escalator sweepers and air movers, but Truvox technology leads the market in three main areas: • Scrubber dryers – the Multiwash has long been the most popular model in this range across a variety of sectors. Highly valued for its versatility, it can wash, scrub and dry hard and soft floors in a single pass. In its latest cordless form, the Multiwash 340/Pump Battery provides even greater flexibility. • Single-disc rotaries – the Orbis range is truly comprehensive, with machines for stripping, scrubbing, wet and dry polishing and shampooing. Orbis rotaries are economical, versatile and powerful enough for the toughest floorTruvox Floorcare Machines maintenance demands. • Carpet extraction – These machines can remove the most challenging stains. The Hydromist line-up caters for users’ various priorities, whether that is large area cleaning or upholstery, or spray extraction alone or combined with brushing. • Vacuums – the VTVe, a compact and manoeuvrable tub vacuum and the Valet Battery Upright II which is a cordless upright vacuum are reliable, easy to use and ideal for when customers are present. Also in the range is the Valet BackPack vacuum that is lightweight and ideal for vacuuming in confined areas. Truvox also offers Cimex three-brush technology, the most effective technique for cleaning floors, whether for scrubbing, polishing or restoring carpets through encapsulation of embedded dirt.
